Points East Veterinary Specialty Hospital (VSH) is a cutting-edge medical facility spanning 17,000 square feet, dedicated to providing exceptional veterinary care with a focus on emergency and critical care services. Our state-of-the-art facility operates 24/7, staffed by a dedicated team of over 80 professionals, including two boarded surgeons, a boarded criticalist, and a team of 13 experienced ER doctors. The hospital was designated in October 2024 as a Level III VECCS facility. The hospital offers outpatient diagnostic imaging services, including ultrasound and Computed Tomography (CT), to ensure comprehensive care for our patients. The hospital intends to add additional specialty services to include Internal Medicine and Ophthalmology. The hospital is identified as having a culture centered on learning, teamwork, and growth by visiting doctors and relief staff. Position Overview: The ER/ICU Operations Manager plays a crucial role in the day-to-day functioning of the emergency room (ER) and intensive care unit (ICU) at Points East VSH. Reporting directly to the Hospital Administrator, this position is responsible for coordinating and overseeing the operational activities within the ER and ICU departments, ensuring seamless workflow, optimal patient care, modern client experience, and efficient utilization of resources. The ER/ICU Operations Manager will collaborate closely with other department managers to maintain high standards of care and enhance the overall effectiveness of hospital operations. Key Responsibilities: Operational Oversight: Coordinate and manage the day-to-day operations of the ER and ICU departments, ensuring efficient patient flow, timely response to emergencies, and adherence to established protocols and procedures. At times, act in the capacity as a Veterinary Technician or Assistant. Staff Management: Provide leadership and guidance to the ER and ICU teams, including direct reports which may include Shift leads, and assistant managers. Support staff development through training, performance evaluations, and ongoing mentorship. Resource Allocation: Optimize staffing levels, equipment, and supplies within the ER and ICU departments to meet patient care needs while maintaining cost-effectiveness and efficiency. Quality Assurance: Implement quality assurance measures to monitor and evaluate the delivery of patient care within the ER and ICU departments. Identify areas for improvement and implement corrective actions as necessary to ensure the highest standards of quality and safety. Collaboration: Foster collaboration and communication with other department managers, veterinary specialists, and support staff to facilitate interdisciplinary care, streamline processes, and enhance the overall patient experience. Emergency Response: Serve as a point of contact for emergency situations, participating in on-call rotations and providing support as needed to ensure 24/7 coverage and continuity of care. Compliance: Ensure compliance with regulatory requirements, industry standards, and hospital policies within the ER and ICU departments, maintaining documentation and records as necessary. Other responsibilities as assigned. Required Qualifications: Previous experience in veterinary emergency and critical care settings, with a strong understanding of ER/ICU operations and clinical workflows. Demonstrated leadership abilities, with a minimum of 3 years of supervisory or management experience in a healthcare or veterinary setting. Excellent organizational skills, with the ability to prioritize tasks, delegate responsibilities, and manage multiple projects simultaneously. Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders and build cohesive teams. Flexibility to work on-call, holiday, and weekend hours as needed. Preferred Qualifications: Associate degree in veterinary science, Business Administration, Healthcare Management, or related field. North Carolina Registered Veterinary Technician (RVT) Proficiency in Microsoft Office suite and Instinct EMR (Practice management system) Physical Requirements: Ability to lift patients up to 40lbs throughout the workday with or without reasonable accommodations. Ability to stand for extended periods of time. Ability to frequently lift, walk, bend, twist, reach, push and squat The ability to communicate clearly and listen to information through speaking and spoken words The ability to communicate information in writing and understand information presented in writing Ability to work effectively with computers, software, and electronics, preferably with Microsoft Office suite and Instinct EMR (Practice management system) Hiring Process: This position is open to both internal and external applicants. We encourage all qualified and interested individuals to apply. The ER/ICU Operations Manager role is a leadership position critical to the success of our hospital. This position requires a dynamic individual with strong operational, organizational, and leadership skills who can foster a collaborative team environment and ensure excellence in patient care. Compensation: This is a non-exempt (hourly) role, with eligibility for overtime pay and shift differentials. This position will reflect the level of responsibility and expectations it entails and is commensurate with qualifications, experience, and applicable licenses. Perks and benefits include: Shift Differential Tuition assistance A choice between two medical plans, dental and vision. 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, spouse and eligible dependents available Paid time off / holidays Short-term disability, supplemental critical illness and accident plans. Uniform allowance Continuing education allowance for credentialed technicians Employee assistance program See our hospital here: Home - Points East Veterinary Emergency Hospital We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.<img src="https://www.jobg8.com/Tracking.aspx?xAZl2OSnWhJ6pNU9D0qQ%2fgk" width="0" height="0" />

**ER/ICU Operations Manager**

Points East Veterinary Specialty Hospital (VSH) is a cutting-edge medical facility spanning 17,000 square feet, dedicated to providing exceptional veterinary care with a focus on emergency and critical care services. Our state-of-the-art facility operates 24/7, staffed by a dedicated team of over 80 professionals, including two boarded surgeons, a boarded criticalist, and a team of 13 experienced ER doctors. The hospital was designated in October 2024 as a Level III VECCS facility.

The hospital offers outpatient diagnostic imaging services, including ultrasound and Computed Tomography (CT), to ensure comprehensive care for our patients. The hospital intends to add additional specialty services to include Internal Medicine and Ophthalmology. The hospital is identified as having a culture centered on learning, teamwork, and growth by visiting doctors and relief staff.

**Job Description**

- Coordinate and manage the day-to-day operations of the ER and ICU departments, ensuring efficient patient flow, timely response to emergencies, and adherence to established protocols and procedures. At times, act in the capacity as a Veterinary Technician or Assistant.
- Provide leadership and guidance to the ER and ICU teams, including direct reports which may include Shift leads and assistant managers. Support staff development through training, performance evaluations, and ongoing mentorship.
- Optimize staffing levels, equipment, and supplies within the ER and ICU departments to meet patient care needs while maintaining cost-effectiveness and efficiency.
- Implement quality assurance measures to monitor and evaluate the delivery of patient care within the ER and ICU departments. Identify areas for improvement and implement corrective actions as necessary to ensure the highest standards of quality and safety.
- Foster collaboration and communication with other department managers, veterinary specialists, and support staff to facilitate interdisciplinary care, streamline processes, and enhance the overall patient experience.
- Serve as a point of contact for emergency situations, participating in on-call rotations and providing support as needed to ensure 24/7 coverage and continuity of care.
- Ensure compliance with regulatory requirements, industry standards, and hospital policies within the ER and ICU departments, maintaining documentation and records as necessary.
- Other responsibilities as assigned.

**Requirements**

- Previous experience in veterinary emergency and critical care settings, with a strong understanding of ER/ICU operations and clinical workflows.
- Demonstrated leadership abilities, with a minimum of 3 years of supervisory or management experience in a healthcare or veterinary setting.
- Excellent organizational skills, with the ability to prioritize tasks, delegate responsibilities, and manage multiple projects simultaneously.
- Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders and build cohesive teams.
- Flexibility to work on-call, holiday, and weekend hours as needed.

**Preferred Qualifications**

- Associate degree in veterinary science, Business Administration, Healthcare Management, or related field.
- North Carolina Registered Veterinary Technician (RVT).
- Proficiency in Microsoft Office suite and Instinct EMR (Practice management system).

**Physical Requirements**

- Ability to lift patients up to 40lbs throughout the workday with or without reasonable accommodations.
- Ability to stand for extended periods of time.
- Ability to frequently lift, walk, bend, twist, reach, push and squat.
- The ability to communicate clearly and listen to information through speaking and spoken words.
- The ability to communicate information in writing and understand information presented in writing.
- Ability to work effectively with computers, software, and electronics, preferably with Microsoft Office suite and Instinct EMR (Practice management system).

**Benefits**

- Shift differential
- Tuition assistance
- A choice between two medical plans, dental and vision
- 401(k) Savings Plan with employer match, including immediate vesting
- Life insurance for yourself, spouse, and eligible dependents available
- Paid time off / holidays
- Short-term disability, supplemental critical illness, and accident plans
- Uniform allowance
- Continuing education allowance for credentialed technicians
- Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ER/ICU Veterinary Operations Manager

At Wake Veterinary Medical Center, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners. Joining the team at Wake Vet allows you to work with a canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you'll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you'll have ample opportunity for professional growth and development. Responsibilities: Assist the veterinary team in providing compassionate and efficient care to emergency patients. This includes assisting with patient restraint, obtaining vital signs, and providing comfort measures. Prepare and organize equipment, supplies, and medications required for emergency procedures and treatments. Maintain a clean and organized emergency treatment area, including cleaning and disinfecting surfaces, changing bedding, and restocking supplies. Assist with diagnostic procedures, such as radiography, laboratory tests, and sample collection, under the guidance of the veterinary team. Aid the veterinary team in administering treatments, medications, and intravenous fluids as directed. Accurately and promptly document patient information, treatments, and observations in medical records. Provide courteous and empathetic communication to pet owners, answering general inquiries, relaying messages, and providing updates on patient care as directed by the veterinary team. Support other departments or areas of the hospital as needed, contributing to the smooth operation of the veterinary facility. Qualifications: Experience working in a veterinary emergency or critical care setting. Strong understanding of veterinary emergency procedures, patient handling, and basic medical terminology. Effective verbal and written communication skills to interact with the veterinary team and pet owners in a professional and compassionate manner. Demonstrated care and empathy for canine and feline patients, providing comfort and reassurance to patients in distress. Strong observational skills and attention to detail to accurately report patient behavior and condition to the veterinary team. Ability to prioritize tasks, manage time effectively, and work efficiently in a fast-paced environment. Physical Requirements: Ability to stand for extended periods of time. Ability to lift up walk, bend, twist, reach, push and squat most of the workday The ability to frequently lift or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation Perks and benefits include: Competitive Salary and Shift Differential Never on-call Tuition assistance A choice between two medical plans with prescription drug benefits Dental and vision coverage available 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, spouse and eligible dependents available Paid time off / holidays Health Savings Account Short term disability Supplemental critical illness and accident plans Uniform allowance Continuing education allowance for credentialed technicians Employee assistance program We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.<img src="https://www.jobg8.com/Tracking.aspx?xKa135tGm8ng2m0zcnOlXwn" width="0" height="0" />

**Veterinary Emergency Technician**

At Wake Veterinary Medical Center, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Wake Vet allows you to work with canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you'll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you'll have ample opportunity for professional growth and development.

**Job Description**

- Assist the veterinary team in providing compassionate and efficient care to emergency patients, including patient restraint, obtaining vital signs, and providing comfort measures.
- Prepare and organize equipment, supplies, and medications required for emergency procedures and treatments.
- Maintain a clean and organized emergency treatment area, including cleaning and disinfecting surfaces, changing bedding, and restocking supplies.
- Assist with diagnostic procedures, such as radiography, laboratory tests, and sample collection, under the guidance of the veterinary team.
- Aid the veterinary team in administering treatments, medications, and intravenous fluids as directed.
- Accurately and promptly document patient information, treatments, and observations in medical records.
- Provide courteous and empathetic communication to pet owners, answering general inquiries, relaying messages, and providing updates on patient care as directed by the veterinary team.
- Support other departments or areas of the hospital as needed, contributing to the smooth operation of the veterinary facility.

**Requirements**

- Experience working in a veterinary emergency or critical care setting.
- Strong understanding of veterinary emergency procedures, patient handling, and basic medical terminology.
- Effective verbal and written communication skills to interact with the veterinary team and pet owners in a professional and compassionate manner.
- Demonstrated care and empathy for canine and feline patients, providing comfort and reassurance to patients in distress.
- Strong observational skills and attention to detail to accurately report patient behavior and condition to the veterinary team.
- Ability to prioritize tasks, manage time effectively, and work efficiently in a fast-paced environment.

**Physical Requirements**

- Ability to stand for extended periods of time.
- Ability to lift, walk, bend, twist, reach, push, and squat most of the workday.
- The ability to frequently lift or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation.

**Benefits**

- Competitive salary and shift differential.
- Never on-call.
- Tuition assistance.
- A choice between two medical plans with prescription drug benefits.
- Dental and vision coverage available.
- 401(k) savings plan with employer match, including immediate vesting.
- Life insurance for yourself, spouse, and eligible dependents available.
- Paid time off/holidays.
- Health savings account.
- Short-term disability.
- Supplemental critical illness and accident plans.
- Uniform allowance.
- Continuing education allowance for credentialed technicians.
- Employee assistance program.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ER Veterinary Technician or Assistant - Overnight

Oak Heart Veterinary Hospital & Emergency is seeking Full-Time Veterinary Emergency Technicians/Assistants At Oak Heart, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners. Joining the team at Oak Heart allows you to work with canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you'll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you'll have ample opportunity for professional growth and development. Responsibilities: Assist the veterinary team in providing compassionate and efficient care to emergency patients. This includes assisting with patient restraint, obtaining vital signs, and providing comfort measures. Prepare and organize equipment, supplies, and medications required for emergency procedures and treatments. Maintain a clean and organized emergency treatment area, including cleaning and disinfecting surfaces, changing bedding, and restocking supplies. Assist with diagnostic procedures, such as radiography, laboratory tests, and sample collection, under the guidance of the veterinary team. Aid the veterinary team in administering treatments, medications, and intravenous fluids as directed. Accurately and promptly document patient information, treatments, and observations in medical records. Provide courteous and empathetic communication to pet owners, answering general inquiries, relaying messages, and providing updates on patient care as directed by the veterinary team. Support other departments or areas of the hospital as needed, contributing to the smooth operation of the veterinary facility. Qualifications: Experience working in a veterinary emergency or critical care setting. Strong understanding of veterinary emergency procedures, patient handling, and basic medical terminology. Effective verbal and written communication skills to interact with the veterinary team and pet owners in a professional and compassionate manner. Demonstrated care and empathy for canine and feline patients, providing comfort and reassurance to patients in distress. Strong observational skills and attention to detail to accurately report patient behavior and condition to the veterinary team. Ability to prioritize tasks, manage time effectively, and work efficiently in a fast-paced environment. Physical Requirements: Ability to stand for extended periods of time. Ability to lift up walk, bend, twist, reach, push and squat most of the workday The ability to frequently lift or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation Perks and benefits include: 3-day work week Never on-call Tuition assistance A choice between two medical plans with prescription drug benefits Dental and vision coverage available 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, spouse and eligible dependents available Paid time off / holidays Health Savings Account Short term disability Supplemental critical illness and accident plans Uniform allowance Continuing education allowance for credentialed technicians Employee assistance program We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.<img src="https://www.jobg8.com/Tracking.aspx?xxL7uR1uYxlv97zWRr3g8go" width="0" height="0" />

**Veterinary Emergency Technician/Assistant**

Oak Heart Veterinary Hospital & Emergency is seeking Full-Time Veterinary Emergency Technicians/Assistants. At Oak Heart, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Oak Heart allows you to work with canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you'll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you'll have ample opportunity for professional growth and development.

**Job Description**

- Assist the veterinary team in providing compassionate and efficient care to emergency patients, including patient restraint, obtaining vital signs, and providing comfort measures.
- Prepare and organize equipment, supplies, and medications required for emergency procedures and treatments.
- Maintain a clean and organized emergency treatment area, including cleaning and disinfecting surfaces, changing bedding, and restocking supplies.
- Assist with diagnostic procedures, such as radiography, laboratory tests, and sample collection, under the guidance of the veterinary team.
- Aid the veterinary team in administering treatments, medications, and intravenous fluids as directed.
- Accurately and promptly document patient information, treatments, and observations in medical records.
- Provide courteous and empathetic communication to pet owners, answering general inquiries, relaying messages, and providing updates on patient care as directed by the veterinary team.
- Support other departments or areas of the hospital as needed, contributing to the smooth operation of the veterinary facility.

**Requirements**

- Experience working in a veterinary emergency or critical care setting.
- Strong understanding of veterinary emergency procedures, patient handling, and basic medical terminology.
- Effective verbal and written communication skills to interact with the veterinary team and pet owners in a professional and compassionate manner.
- Demonstrated care and empathy for canine and feline patients, providing comfort and reassurance to patients in distress.
- Strong observational skills and attention to detail to accurately report patient behavior and condition to the veterinary team.
- Ability to prioritize tasks, manage time effectively, and work efficiently in a fast-paced environment.

**Physical Requirements**

- Ability to stand for extended periods of time.
- Ability to lift, walk, bend, twist, reach, push, and squat most of the workday.
- The ability to frequently lift or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation.

**Benefits**

- 3-day work week
- Never on-call
- Tuition assistance
- A choice between two medical plans with prescription drug benefits
- Dental and vision coverage available
- 401(k) Savings Plan with employer match, including immediate vesting
- Life insurance for yourself, spouse, and eligible dependents available
- Paid time off / holidays
- Health Savings Account
- Short term disability
- Supplemental critical illness and accident plans
- Uniform allowance
- Continuing education allowance for credentialed technicians
- Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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