PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.<ul><li>Monday- Friday 8a-5p In Office </li></ul>JOB RESPONSIBILITIESPerforms ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:<ul><li>Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.</li><li>Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.</li><li>CAHPS survey: Identify negative comments/responses and initiate service comments as</li></ul>appropriate.<ul><li>QAPI dashboard: drill down, analyze and report data.</li><li>Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.</li><li>Infection Control Reporting: data maintenance and analysis.</li><li>Incident Reporting: data maintenance and analysis, submission of documents for incidents</li><li>identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.</li><li>Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.</li><li>Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.</li><li>Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.</li><li>Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.</li><li>Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting </li><li>Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting </li><li>Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.</li></ul> Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: <ul><li>Quality Update Report (QUR): prepare and submit monthly report to regional and senior</li><li>management to communicate updates of Quality Assessment and Performance Improvement areas.</li><li>QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.</li><li>Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.</li></ul>-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).-Maintains any and all versions of the PI Plan Manual.-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.-Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support:<ul><li>Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.</li><li>Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.</li></ul>-Collaborates with the PCA for external audits and records requests.-Participate in pilot projects related to QAPI initiatives as requested.-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:<ul><li>Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.</li><li>Other duties as assigned.</li></ul>JOB QUALIFICATIONS<ol><li>Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground</li></ol>background.<ol><li>Certified Professional in Health Care Quality (preferred).</li><li>Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.</li><li>Experience with data collection, measurement tools, and data analysis.</li><li>Experience in a quality assurance/improvement</li></ol><img src="https://www.jobg8.com/Tracking.aspx?QCpNBDQkgIvImbmL2eEVZwd" width="0" height="0" />

**Performance Improvement Specialist**

The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an ongoing, data-driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.

**Job Description**

- Monday-Friday 8 a.m. - 5 p.m. in office
- Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.
- Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:
  - Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set, and any future measures.
  - Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.
  - CAHPS survey: Identify negative comments/responses and initiate service comments as appropriate.
  - QAPI dashboard: drill down, analyze and report data.
  - Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.
  - Infection Control Reporting: data maintenance and analysis.
  - Incident Reporting: data maintenance and analysis, submission of documents for incidents identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.
  - Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
  - Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.
  - Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.
  - Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.
  - Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting.
  - Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting.
  - Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.

- Performs quality reporting updates monthly, quarterly, and annually, including but not limited to:
  - Quality Update Report (QUR): prepare and submit monthly report to regional and senior management to communicate updates of Quality Assessment and Performance Improvement areas.
  - QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on action items from meeting.
  - Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.

- Facilitates Performance Improvement Projects including the coordination of performance improvement teams.

- Maintains documentation of Performance Improvement Initiatives (both hard copy and electronic).

- Maintains any and all versions of the PI Plan Manual.

- Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.

- Report to senior management on compliance with required trainings including orientation and legally mandated in-services.

**Job Qualifications**

- Licensed (as required) health care professional (preferred) or non-clinician with quality background.
- Certified Professional in Health Care Quality (preferred).
- Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.
- Experience with data collection, measurement tools, and data analysis.
- Experience in a quality assurance/improvement role.

Clinical Quality Improvement Specialist- Fairfax, VA

About Us VITAS Healthcare is the nation s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard find your purpose at VITAS today.Benefits Include:- Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance - Affinity Program<img src="https://www.jobg8.com/Tracking.aspx?TyjQeh3p4%2fPprhcLFe316wm" width="0" height="0" />

**VITAS Healthcare**

VITAS Healthcare is the nation's leading provider of end-of-life care and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration, and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

**Benefits**

- Competitive compensation
- Health, dental, vision, life, and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition reimbursement
- Paid time off
- Employee assistance program
- Legal insurance
- Roadside assistance
- Affinity program

Family Practice - Geriatrics Physician

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Salary Range: 71,200-106,800/Annually Patient Care Services<ul><li>Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.</li><li>Reviews information on all pending patient admissions, all new admissions (assessments and history) and alive discharges to assure that eligibility and appropriateness criteria are met.</li><li>Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.</li><li>Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.</li><li>Reviews all imminent alive discharges to assure effective discharge planning.</li><li>Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.</li><li>Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.</li><li>Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.</li><li>Participates in on-call rotation.</li></ul>Staff Supervision and Management<ul><li>Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator</li><li>Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.</li><li>Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior</li><li>Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.</li><li>Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.</li></ul>Quality Improvement/Regulatory Compliance<ul><li>Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.</li><li>Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.</li><li>Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.</li><li>Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.</li><li>Performs substantive chart reviews to assure there is evidence that quality care is being delivered.</li><li>Participates in the Outcomes Management and annual program review.</li><li>Performs utilization review of continuous care and inpatient levels of care for all patients on team.</li></ul>Customer Service/Sales/Marketing<ul><li>Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.</li><li>Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.</li><li>Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.</li><li>Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.</li><li>Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff.</li><li>Participates in professional, voluntary or community service organizations</li></ul>Cost Containment<ul><li>Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.</li><li>Monitors utilization of resources by every patient to assure cost effective delivery of services.</li><li>Controls and is accountable for productivity, labor and all related patient care costs with respect to budget.</li><li>Approves all bills/invoices related to patient care services</li></ul>Professional Development<ul><li>Attends inservices, educational seminars and workshops.</li><li>Develops and achieves professional growth goals and objectives.</li><li>Participates as a mentor of newly hired Team Managers.</li></ul>QUALIFICATIONS<ul><li>Reliable transportation with appropriate license and insurance coverage for driver and passengers.</li><li>Private telephone in home.</li><li>Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.</li><li>Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.</li><li>Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.</li><li>Two years successful supervisory experience or equivalent in a health care organization.</li></ul>EDUCATION<ul><li>Bachelor's degree preferred.</li><li>Current and valid R.N. License to practice in the state where the VITAS program is located.</li></ul>SPECIAL INSTRUCTIONS TO CANDIDATE <ul><li>EOE/AA M/F/D/V</li></ul><img src="https://www.jobg8.com/Tracking.aspx?DgYyEEfljql47Z9hjKOcEge" width="0" height="0" />

**Team Manager**

The Team Manager is the leader of the Patient Care Team and is responsible for supervising, evaluating, and coordinating the various component members of the interdisciplinary team. This role ensures continuity of care from admission to discharge or transfer to bereavement, serves as a patient advocate, and coordinates with other social service and health care providers involved in patient care. The Team Manager also maintains patient records from intake through discharge or transfer to bereavement. 

Salary Range: 71,200-106,800/Annually

**Job Description**

- Direct all patient care services for the team, including volunteer and bereavement, ensuring that services are rendered as integrated components of the interdisciplinary plan of care.
- Review information on all pending patient admissions, new admissions (assessments and history), and alive discharges to assure eligibility and appropriateness criteria are met.
- Collaborate with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
- Assure complete and accurate data and documentation are available to make recertification decisions and ensure those decisions are made on a timely basis.
- Review all imminent alive discharges to assure effective discharge planning.
- Monitor the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure they are appropriate and responsive to patient/family needs and expectations.
- Manage the team schedule and assure coordination of services 24 hours a day, 7 days a week to all patients on the team.
- Facilitate team meetings, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
- Participate in on-call rotation.

**Staff Supervision and Management**

- Interview, select, train, supervise, evaluate, and dismiss team staff in conjunction with the Patient Care Administrator.
- Assure staff competence and performance levels through field visits, evaluating documentation, and providing team-based in-services on Vitas values, hospice principles and practices, and specific team growth needs.
- Act as a resource and mentor for staff regarding clinical issues, documentation, inter- and intra-team problem solving, and appropriate customer service behavior.
- Oversee staff and volunteer schedules, scheduling, and territory assignments to assure equitable workload distribution and that all staff can meet overall productivity expectations.
- Review and approve payroll, ensuring that employees have documented accurate time, mileage, and additional expenses.

**Quality Improvement/Regulatory Compliance**

- Monitor clinical records and all team activities to ensure accuracy, completeness, and compliance with VITAS policy and all regulatory bodies.
- Develop and implement performance improvement activities to respond to service issues and challenges; participate in programs related to quality and service improvement.
- Ensure that the team completes proactive patient/family satisfaction surveys and implements Quality Improvement measures and standards.
- Assist with surveys and requests from regulatory bodies and intermediaries as directed by local program.
- Perform substantive chart reviews to assure evidence of quality care delivery.
- Participate in Outcomes Management and annual program review.
- Perform utilization review of continuous care and inpatient levels of care for all patients on the team.

**Customer Service/Sales/Marketing**

- Assure that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and resolved promptly and satisfactorily.
- Analyze customer service issues on the team to identify causes; work with individual team members as well as the entire team to improve performance.
- Personally speak with patients/families and their attending physicians when a patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
- Regularly visit LTC and Contract Bed facilities to assure care plan integration, customer satisfaction, and discuss criteria for determining appropriateness.
- Participate in providing in-services to customers along with other team members, Patient Care Administrators, and other program staff.
- Participate in professional, voluntary, or community service organizations.

**Cost Containment**

- Verify/approve admitting IPOC diagnosis, treatments, staffing, and supplies.
- Monitor utilization of resources by every patient to assure cost-effective delivery of services.
- Control and be accountable for productivity, labor, and all related patient care costs concerning budget.
- Approve all bills/invoices related to patient care services.

**Professional Development**

- Attend in-services, educational seminars, and workshops.
- Develop and achieve professional growth goals and objectives.
- Participate as a mentor for newly hired Team Managers.

**Requirements**

- Reliable transportation with appropriate license and insurance coverage for driver and passengers.
- Private telephone in home.
- Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
- Basic understanding of interpersonal dynamics within the working relationships of an interdisciplinary health care team, along with knowledge of the process of dying and bereavement.
- Working knowledge of VITAS information system (Vx) and ability to utilize management reports.
- Two years successful supervisory experience or equivalent in a health care organization.

**Education**

- Bachelor's degree preferred.
- Current and valid R.N. License to practice in the state where the VITAS program is located.

RN Patient Care Manager

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Benefits Include:<ul><li>Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month</li><li>Salaried </li><li>Competitive compensation</li><li>Generous PTO</li><li>Tuition Reimbursement</li><li>Mileage Reimbursement</li><li>Health (Including Dental & Vision), Life and Disability Insurance</li><li>Roadside Assistance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Cancer and/or critical illness benefit</li><li>Employee Assistance Program</li><li>Legal Insurance </li></ul> QUALIFICATIONS <ul><li>Reliable transportation with appropriate license and insurance coverage for driver and passengers.</li><li>Private telephone in home.</li><li>Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.</li><li>Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.</li><li>Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.</li><li>Two years successful supervisory experience or equivalent in a health care organization.</li></ul> EDUCATION <ul><li>Bachelor's degree preferred.</li><li>Current and valid R.N. License to practice in the state where the VITAS program is located.</li></ul> Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise.Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:<ul><li>Purpose: A mission-driven and fulfilling career caring for patients with advanced illness</li><li>Passion: The opportunity to work with people who share your deep caring for the work you do</li><li>People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work</li><li>Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience</li><li>Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees</li></ul><img src="https://www.jobg8.com/Tracking.aspx?WI0v1W63Vg7tPgF7yRmUDwf" width="0" height="0" />

**Team Manager**

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to supervise, evaluate, and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

**Job Description**

- Supervise, evaluate, and coordinate the interdisciplinary team members.
- Assure continuity of care from admission to discharge or transfer to bereavement.
- Serve as patient advocate and coordinator for other social service and health care providers.
- Maintain patient records from intake through discharge or transfer to bereavement.

**Benefits**

- Full-time schedule: Monday to Friday, 8 AM to 5 PM in office, in the field with team 4 out of 6 times per month.
- Salaried position with competitive compensation.
- Generous paid time off (PTO).
- Tuition reimbursement.
- Mileage reimbursement.
- Health insurance (including dental and vision), life and disability insurance.
- Roadside assistance.
- 401(k) plan with numerous investment options and generous company match.
- Pre-tax healthcare and dependent care flexible spending accounts.
- Cancer and/or critical illness benefit.
- Employee assistance program.
- Legal insurance.

**Requirements**

- Reliable transportation with appropriate license and insurance coverage for driver and passengers.
- Private telephone in home.
- Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
- Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
- Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
- Two years successful supervisory experience or equivalent in a health care organization.

**Education**

- Bachelor's degree preferred.
- Current and valid R.N. License to practice in the state where the VITAS program is located.

Behind every patient success story at VITAS, every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.

To attract and retain the nation’s top talent, VITAS demonstrates what employees can expect from a career with the nation’s leading provider of end-of-life care. We call it the VITAS Employee Promise.

Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:

- Purpose: A mission-driven and fulfilling career caring for patients with advanced illness.
- Passion: The opportunity to work with people who share your deep caring for the work you do.
- People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work.
- Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience.
- Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees.

Hospice Patient Care Team Manager (RN)-Dayton, OH

Palliative Care Nurse (RN) The registered nurse is a member of the core interdisciplinary group whose primary function is to assess physical, medical, psychosocial, emotional and spiritual needs of the seriously ill patient and family. The registered nurse is designated to provide coordination of care, ensure continuous assessment of each patient s and family s needs, and to work with the interdisciplinary group to implement the plan of care. - Monday - Friday 8am-5pm - Face to Face visits Inpatient Palliative Care Consults at Sentara Hospital- some community visits as needed - Mileage Reimbursement $0.70 per mile and free roadside assistance Job Duties<ul><li>Provides expert, individualized coordination of care to patients and families.</li><li>Completes initial and on-going comprehensive physical and psychosocial assessment of the patient and family to identify needs and areas for intervention. </li><li>Ensures appropriate referrals to specialists when indicated and support adherence to treatment plan, including physician visits for evaluation and on-going management. </li><li>Assists patients in accessing appropriate services and resources in the community to improve their overall health and well-being. </li><li>Educates patient and family to enhance understanding of disease processes and plan of care, including discussion of treatment options to ensure informed decision making. </li><li>Provides emotional support and counseling to patients and their families to improve transitions, adjustment to illness and adherence to treatment plan. </li><li>Evaluates the patient s physical and emotional recovery after treatment utilizing appropriate resources as needed.</li><li>Empowers patients to take control of their health care by encouraging appropriate goal-setting and discussions about advance care planning/development of advance directives. </li><li>Builds relationships with other clinicians involved in the patients care. </li><li>Attend and participate in internal VITAS Palliative Care s team meetings.</li><li>Promotes patient-centered approach to care. </li><li>Partners with healthcare team to manage transitions of care between hospital, primary and specialty care </li><li>Facilitates proactive discharge planning or follow-up to promote better outcomes, decreased length of stay and reduced readmission rates. </li><li>Protects patient rights to privacy and safeguard confidentiality when releasing patient information. </li><li>Utilize a customer service approach in all interactions with VITAS customers.</li><li>Adhere to the practice of confidentiality regarding patients, families, staff and the organization.</li><li>Participate in on-call rotation as needed.</li></ul> Experience: <ul><li>Minimum 2 years of experience in an acute care setting, preferred.</li><li>1-2 years Case Management experience in a community setting preferred (home health, rehab, hospice, etc.) experience preferred. </li><li>Knowledge of the interdisciplinary team concept.</li><li>Experience in patient education, planning, and management desired.</li><li>Exceptional communication and customer service skills.</li><li>Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. </li><li>Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word. </li></ul> Education: <ul><li>Bachelor s degree. Master level degree or higher preferred.</li></ul> Certification & Licensure: <ul><li>Current and Valid License in the state position is based.</li><li>CPR, BLS/ACLS Certification.</li><li>CHPN certification preferred.</li><li>Reliable transportation, current state driver s license and automobile insurance.</li></ul> Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. SPECIAL INSTRUCTIONS TO CANDIDATES <ul><li>EOE/AA M/F/D/V</li></ul> About Us VITAS Healthcare is the nation s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard find your purpose at VITAS today.Benefits Include:- Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.Choose a Career with VITAS<img src="https://www.jobg8.com/Tracking.aspx?cDd2GYUEttAroMs3UJUo5wg" width="0" height="0" />

**Palliative Care Nurse (RN)**

The registered nurse is a member of the core interdisciplinary group whose primary function is to assess physical, medical, psychosocial, emotional, and spiritual needs of the seriously ill patient and family. The registered nurse is designated to provide coordination of care, ensure continuous assessment of each patient’s and family’s needs, and to work with the interdisciplinary group to implement the plan of care.

**Job Description**

- Monday - Friday 8am-5pm
- Face-to-face visits for inpatient palliative care consults at Sentara Hospital, with some community visits as needed
- Mileage reimbursement of $0.70 per mile and free roadside assistance
- Provides expert, individualized coordination of care to patients and families
- Completes initial and ongoing comprehensive physical and psychosocial assessment of the patient and family to identify needs and areas for intervention
- Ensures appropriate referrals to specialists when indicated and supports adherence to treatment plan, including physician visits for evaluation and ongoing management
- Assists patients in accessing appropriate services and resources in the community to improve their overall health and well-being
- Educates patient and family to enhance understanding of disease processes and plan of care, including discussion of treatment options to ensure informed decision making
- Provides emotional support and counseling to patients and their families to improve transitions, adjustment to illness, and adherence to treatment plan
- Evaluates the patient’s physical and emotional recovery after treatment utilizing appropriate resources as needed
- Empowers patients to take control of their health care by encouraging appropriate goal-setting and discussions about advance care planning/development of advance directives
- Builds relationships with other clinicians involved in the patients' care
- Attends and participates in internal VITAS Palliative Care team meetings
- Promotes a patient-centered approach to care
- Partners with the healthcare team to manage transitions of care between hospital, primary, and specialty care
- Facilitates proactive discharge planning or follow-up to promote better outcomes, decreased length of stay, and reduced readmission rates
- Protects patient rights to privacy and safeguards confidentiality when releasing patient information
- Utilizes a customer service approach in all interactions with VITAS customers
- Adheres to the practice of confidentiality regarding patients, families, staff, and the organization
- Participates in on-call rotation as needed

**Requirements**

- Minimum 2 years of experience in an acute care setting preferred
- 1-2 years of case management experience in a community setting preferred (home health, rehab, hospice, etc.)
- Knowledge of the interdisciplinary team concept
- Experience in patient education, planning, and management desired
- Exceptional communication and customer service skills
- Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions
- Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel, and Word

**Education**

- Bachelor’s degree; master-level degree or higher preferred

**Certification & Licensure**

- Current and valid license in the state position is based
- CPR, BLS/ACLS certification
- CHPN certification preferred
- Reliable transportation, current state driver’s license, and automobile insurance

**Benefits**

- Competitive compensation
- Health, dental, vision, life, and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition reimbursement
- Paid time off
- Employee assistance program
- Legal insurance
- Roadside assistance

About Us

VITAS Healthcare is the nation’s leading provider of end-of-life care and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: you will be counted on as an expert in your field and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration, teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Palliative Care Nurse (RN)- Woodbridge, VA

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Benefits Include:<ul><li>Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month</li><li>Salaried </li><li>Competitive compensation</li><li>Generous PTO</li><li>Tuition Reimbursement</li><li>Mileage Reimbursement</li><li>Health (Including Dental & Vision), Life and Disability Insurance</li><li>Roadside Assistance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Cancer and/or critical illness benefit</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Affinity Program</li></ul> QUALIFICATIONS <ul><li>Reliable transportation with appropriate license and insurance coverage for driver and passengers.</li><li>Private telephone in home.</li><li>Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.</li><li>Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.</li><li>Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.</li><li>Two years successful supervisory experience or equivalent in a health care organization.</li></ul> EDUCATION <ul><li>Bachelor's degree preferred.</li><li>Current and valid R.N. License to practice in the state where the VITAS program is located.</li></ul> Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise.Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:<ul><li>Purpose: A mission-driven and fulfilling career caring for patients with advanced illness</li><li>Passion: The opportunity to work with people who share your deep caring for the work you do</li><li>People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work</li><li>Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience</li><li>Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees</li></ul><img src="https://www.jobg8.com/Tracking.aspx?L3%2fOKi5C1zi1TyQHW0rueAc" width="0" height="0" />

**Team Manager**

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to supervise, evaluate, and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

**Job Description**

- Supervise, evaluate, and coordinate the various component members of the interdisciplinary team.
- Assure continuity of care from admission to discharge or transfer to bereavement.
- Serve as patient advocate and coordinator for other social service and health care providers in the community.
- Assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

**Benefits**

- Full time - M-F 8-5 in office - In the field with team 4/6 times per month
- Salaried
- Competitive compensation
- Generous PTO
- Tuition reimbursement
- Mileage reimbursement
- Health (including dental & vision), life, and disability insurance
- Roadside assistance
- 401(k) plan with numerous investment options and generous company match
- Pre-tax healthcare and dependent care flexible spending accounts
- Cancer and/or critical illness benefit
- Employee assistance program
- Legal insurance
- Affinity program

**Requirements**

- Reliable transportation with appropriate license and insurance coverage for driver and passengers.
- Private telephone in home.
- Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
- Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
- Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
- Two years successful supervisory experience or equivalent in a health care organization.

**Education**

- Bachelor's degree preferred.
- Current and valid R.N. License to practice in the state where the VITAS program is located.

Behind every patient success story at VITAS, every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.

To attract and retain the nation’s top talent, VITAS demonstrates what employees can expect from a career with the nation’s leading provider of end-of-life care. We call it the VITAS Employee Promise.

Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:

- Purpose: A mission-driven and fulfilling career caring for patients with advanced illness
- Passion: The opportunity to work with people who share your deep caring for the work you do
- People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work
- Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience
- Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees.

Hospice RN Team Manager (RN)-Dayton, OH

WHO WE AREWe are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference.We are VITAS.WHAT YOU LL DOAs a home care RN, you will do the critically important job of ensuring hospice patients are comfortable, while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life s most difficult experiences, and honoring that trust will be your highest priority You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative rather than curative nature of hospice and the benefits of comfort-focused end-of-life care.WHERE YOU LL WORKEach day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, ALF, nursing home facility, hospital or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6.About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve.<ul><li>Monday- Friday</li><li>8am- 5pm </li><li>Mileage Reimbursement: Yes, 0.70/ Mile</li><li>Benefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTO</li></ul>WHAT S EXPECTED FROM YOUA VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described below, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life s journey. QUALIFICATIONS FOR THE REGISTERED NURSE, RN<ol><li>Currently licensed to practice nursing in Texas where the VITAS program is located.</li><li>A minimum of two years of nursing experience in hospice, home health, or community health or hospital setting</li><li>Equivalent experience or licensure may be considered</li></ol>JOB REQUIREMENTS<ol><li>Registered Nurse, RN, has reliable transportation with adequate insurance coverage for driver and passengers.</li><li>Registered Nurse, RN, has telephone available (cellular or land line)</li></ol><img src="https://www.jobg8.com/Tracking.aspx?1KvIdD9kOedV9TjU9cPohQi" width="0" height="0" />

**Home Care Registered Nurse (RN)**

We are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference.

**Job Description**

- As a home care RN, you will do the critically important job of ensuring hospice patients are comfortable while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life's most difficult experiences, and honoring that trust will be your highest priority.
- You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative rather than curative nature of hospice and the benefits of comfort-focused end-of-life care.
- Each day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, assisted living facility, nursing home facility, hospital, or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6.
- About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve.

**Schedule**

- Monday - Friday
- 8 AM - 5 PM
- Mileage Reimbursement: Yes, 0.70/mile
- Benefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTO

**Requirements**

- Currently licensed to practice nursing in Texas where the VITAS program is located.
- A minimum of two years of nursing experience in hospice, home health, community health, or hospital setting.
- Equivalent experience or licensure may be considered.
- Registered Nurse (RN) must have reliable transportation with adequate insurance coverage for driver and passengers.
- Registered Nurse (RN) must have telephone available (cellular or landline).

**Expectations**

A VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described above, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life's journey.

Hospice Registered Nurse (RN)-Philadelphia, PA

PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.<ul><li>Monday- Friday 8a-5p In Office </li></ul>JOB RESPONSIBILITIESPerforms ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:<ul><li>Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures.</li><li>Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.</li><li>CAHPS survey: Identify negative comments/responses and initiate service comments as</li></ul>appropriate.<ul><li>QAPI dashboard: drill down, analyze and report data.</li><li>Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.</li><li>Infection Control Reporting: data maintenance and analysis.</li><li>Incident Reporting: data maintenance and analysis, submission of documents for incidents</li><li>identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.</li><li>Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.</li><li>Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.</li><li>Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.</li><li>Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.</li><li>Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting </li><li>Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting </li><li>Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.</li></ul> Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: <ul><li>Quality Update Report (QUR): prepare and submit monthly report to regional and senior</li><li>management to communicate updates of Quality Assessment and Performance Improvement areas.</li><li>QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting.</li><li>Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.</li></ul>-Facilitates Performance Improvement Projects including the coordination of performance improvement teams.-Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic).-Maintains any and all versions of the PI Plan Manual.-Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.-Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support:<ul><li>Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report.</li><li>Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials.</li></ul>-Collaborates with the PCA for external audits and records requests.-Participate in pilot projects related to QAPI initiatives as requested.-For programs or regions with a Performance Improvement Specialist (PIS) Assistant:<ul><li>Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed.</li><li>Other duties as assigned.</li></ul>JOB QUALIFICATIONS<ol><li>Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground</li></ol>background.<ol><li>Certified Professional in Health Care Quality (preferred).</li><li>Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.</li><li>Experience with data collection, measurement tools, and data analysis.</li><li>Experience in a quality assurance/improvement</li></ol><img src="https://www.jobg8.com/Tracking.aspx?6QMmcllrzk1kMEqsr9Up3gj" width="0" height="0" />

**Performance Improvement Specialist**

The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an ongoing, data-driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives.

**Job Description**

- Monday-Friday 8 AM - 5 PM in office
- Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement.
- Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to:
  - Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set, and any future measures.
  - Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors.
  - CAHPS survey: Identify negative comments/responses and initiate service comments as appropriate.
  - QAPI dashboard: drill down, analyze and report data.
  - Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current.
  - Infection Control Reporting: data maintenance and analysis.
  - Incident Reporting: data maintenance and analysis, submission of documents for incidents identified as serious adverse events, completion of 3500A for home medical equipment-related incidents.
  - Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership.
  - Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management.
  - Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management.
  - Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management.
  - Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting.
  - Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting.
  - Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives.

- Performs quality reporting updates monthly, quarterly, and annually, including but not limited to:
  - Quality Update Report (QUR): prepare and submit monthly report to regional and senior management to communicate updates of Quality Assessment and Performance Improvement areas.
  - QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on action items from meeting.
  - Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements.

- Facilitates Performance Improvement Projects including the coordination of performance improvement teams.

- Maintains documentation of Performance Improvement Initiatives (both hard copy and electronic).

- Maintains any and all versions of the PI Plan Manual.

- Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs.

- Report to senior management on compliance with required trainings including orientation and legally mandated in-services.

**Job Qualifications**

- Licensed (as required) health care professional (preferred) or non-clinician with quality background.
- Certified Professional in Health Care Quality (preferred).
- Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body.
- Experience with data collection, measurement tools, and data analysis.
- Experience in a quality assurance/improvement role.

Clinical Quality Improvement Specialist -Stuart, FL

Job DescriptionA program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.Position structure<ul><ol><li>Reports to and managed by the Program s GM</li></ol></ul>Leadership<ul><li>Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed</li><li>Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth </li><li>Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their program</li><li>Lead by example through field coaching, account development, and community activities </li><li>Created a positive culture of growth and development </li></ul>Strategy<ul><ul><li>Ensure Admissions Department has active and an actionable strategic plan documented in the system </li><li>Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment </li></ul></ul>Customer Service<ul><ul><li>Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS business</li><li>Review and provide guidance on program-related customer complaints.</li><li>Support and develop quality improvement initiatives based on internal and external survey results and time in field </li></ul></ul>MAKM (Measurement, Analysis, and Knowledge Management) <ul><ul><li>Admissions-focused process improvement project management for the program</li><li>Admissions Performance KPI (Can change based on national direction): </li><ul><li>Length of Intake/Same Day Admit</li><li>Speed to Referral/Appointment</li><li>Training Completion/Competency </li><li>Program Scheduler Performance/Quality </li><li>Exceed operating budget targets</li></ul></ul></ul>Workforce <ul><li>Program oversight and ensured adherence to standards and performance in the areas of: <ul><li>Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)</li><li>Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation</li><li>Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring</li><li>Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard </li></ul></li></ul>Operations<ul><ul><li>Compliance with AM required duties as here and within training materials</li><li>Audits: Daily, weekly, monthly, quarterly and annual</li><li>Monthly program, region, division and national meetings </li><li>Budget and operation expense and performance management </li></ul></ul>Results<ul><ul><li>Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.</li></ul></ul>Experience:<ul><li>5+ years nursing preferred </li><li>3+ years in a leadership/management role preferred </li><li>Hospice admissions experience preferred</li><li>Ability to work on various assignments simultaneously</li><li>Knowledge of industry policies and practices</li><li>Ability to motivate and develop others</li><li>Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions</li><li>Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)</li><li>Demonstrates experiences of developing strategies and solutions to improve Admissions performance</li><li>Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set </li></ul> EDUCATION<ul><li>Requires completion of accredited Nurse Practitioner program. </li><li>State licensure is also required.</li></ul>Certification & Licensure:<ul><li>Current RN/NP license </li></ul>Physical Requirements:<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>Benefits Include<ul><li>Competitive compensation</li><li>Health, dental, vision, life and disability insurance</li><li>Pre-tax healthcare and dependent care flexible spending accounts</li><li>Life insurance</li><li>401(k) plan with numerous investment options and generous company match</li><li>Cancer and/or critical illness benefit</li><li>Tuition Reimbursement</li><li>Paid Time Off</li><li>Employee Assistance Program</li><li>Legal Insurance</li><li>Roadside Assistance</li></ul> <img src="https://www.jobg8.com/Tracking.aspx?n26icLExobWoQl4DmL9PCAh" width="0" height="0" />

**Admissions Department Leadership Role**

A program senior leadership role responsible for the Admissions Department's leadership, strategy, customer analysis, knowledge management, workforce, operations, and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.

**Job Description**

- Reports to and is managed by the Program's General Manager.
  
**Leadership**

- Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on a weekly, daily, monthly, quarterly, and annual basis, and as needed.
- Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth.
- Responsible for the program's successful rollout and sustainability of national, divisional, and regional initiatives within their program.
- Lead by example through field coaching, account development, and community activities.
- Create a positive culture of growth and development.

**Strategy**

- Ensure the Admissions Department has an active and actionable strategic plan documented in the system.
- Ensure the program's Admissions Department actively collaborates with other program departments in the development of strategies to ensure alignment.

**Customer Service**

- Develop a customer-service-oriented Admissions Department by identifying and responding to the customer's needs and wants by recognizing the customer is the center of VITAS business.
- Review and provide guidance on program-related customer complaints.
- Support and develop quality improvement initiatives based on internal and external survey results and time in the field.

**Measurement, Analysis, and Knowledge Management**

- Admissions-focused process improvement project management for the program.
- Admissions Performance KPIs (can change based on national direction):
  - Length of Intake/Same Day Admit
  - Speed to Referral/Appointment
  - Training Completion/Competency
  - Program Scheduler Performance/Quality
  - Exceed operating budget targets

**Workforce**

- Program oversight and ensure adherence to standards and performance in the areas of:
  - Training: Field coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external).
  - Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation.
  - Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring.
  - Retention: Develop, implement, and monitor retention initiatives, provide ongoing staff support, provide regular feedback through field coaching as part of required time in the field, and implement company retention activities per standard.

**Operations**

- Compliance with AM required duties as here and within training materials.
- Audits: Daily, weekly, monthly, quarterly, and annual.
- Monthly program, region, division, and national meetings.
- Budget and operation expense and performance management.

**Results**

- Support a collaborative approach in achieving program, region, division, and national Admissions-related goals, KPIs, and metrics.

**Experience**

- 5+ years nursing preferred.
- 3+ years in a leadership/management role preferred.
- Hospice admissions experience preferred.
- Ability to work on various assignments simultaneously.
- Knowledge of industry policies and practices.
- Ability to motivate and develop others.
- Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
- Proficient with technology with the ability to adapt to new products and comfortable learning new technologies (i.e., Excel, MS Teams, OneNote, SharePoint, PowerBI).
- Demonstrates experience in developing strategies and solutions to improve Admissions performance.
- Ability to assimilate and analyze large amounts of data/information to uncover business, quality, and training needs within a data set.

**Education**

- Requires completion of an accredited Nurse Practitioner program.
- State licensure is also required.

**Certification & Licensure**

- Current RN/NP license.

**Physical Requirements**

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Benefits**

- Competitive compensation.
- Health, dental, vision, life, and disability insurance.
- Pre-tax healthcare and dependent care flexible spending accounts.
- Life insurance.
- 401(k) plan with numerous investment options and generous company match.
- Cancer and/or critical illness benefit.
- Tuition reimbursement.
- Paid time off.
- Employee assistance program.
- Legal insurance.
- Roadside assistance.

Hospice Director of Admissions- Irvine, CA

Location: In Field Shift: (hiring for multiple shifts) <ul><li>Friday - Monday 11am - 7:30pm or 12pm - 8:30pm</li><li>Sunday Thursday</li><li>Tuesday Saturday</li></ul> Salary Range: $48.50 - $55 / HourlyWhy Hospice? Why VITAS?Have you ever considered hospice as a clinical specialty one that blends clinical expertise with deep human connection?Just like cardiology or pediatrics, hospice is a specialty rooted in skill, compassion, and purpose. At VITAS, we re redefining what s possible in end-of-life care one patient, one family at a time. Rediscover the Heart of NursingYou became a nurse to make a meaningful difference to care, to educate, and to advocate during life s most vulnerable moments. If the hospital s fast-paced environment has left you feeling burned out or disconnected from your purpose, VITAS offers a path back to what matters most.As a VITAS Hospice Admissions Nurse, you ll be the compassionate bridge between hospital or community care and the comfort of hospice. You ll guide patients and families through one of life s most important transitions with clarity, empathy, and confidence.This isn t just a job it s a calling. What You ll Do<ul><li>Conduct comprehensive clinical assessments to determine hospice eligibility</li><li>Educate patients and families about hospice services and Medicare benefits</li><li>Collaborate with physicians, case managers, and interdisciplinary teams</li><li>Provide emotional support and clinical guidance during the decision-making process</li><li>Initiate and complete the admission process, including documentation and coordination</li></ul>What We re Looking For<ul><li>Registered Nurse (RN) with a valid state license</li><li>Minimum 2 years of nursing experience (hospice, palliative, ER, ICU, home health or case management preferred)</li><li>Strong clinical assessment and critical thinking skills</li><li>Compassionate communicator with excellent interpersonal skills</li><li>Active listener who builds trust and rapport</li><li>Confident in guiding others through uncertainty, addressing concerns with empathy</li><li>Reliable professional with strong follow-through and autonomy</li><li>Patient-centered advocate committed to dignity and comfort</li></ul>Why You ll StayMission-Driven WorkFeel deeply connected to the heart of nursing by helping patients and families understand why hospice is the right care at the right time.A Balanced Pace, A Powerful ImpactMake a meaningful difference without the burnout of traditional bedside care. Your time and talent are respected here.Supportive Leadership & Collaborative CultureWork in an environment where your clinical voice is heard, your expertise is valued, and your impact is recognized.Opportunities for GrowthVITAS supports your professional development with ongoing learning and career advancement opportunities. SPECIAL INSTRUCTIONS TO CANDIDATE <ul><li>EOE/AA M/F/D/V</li></ul> <img src="https://www.jobg8.com/Tracking.aspx?QCpNBDQkgIuNxqNyQKEvSAd" width="0" height="0" />

**Hospice Admissions Nurse**

Join our team as a Hospice Admissions Nurse, where you will blend clinical expertise with deep human connection. This position offers a meaningful opportunity to make a difference in end-of-life care.

**Job Description**

- Conduct comprehensive clinical assessments to determine hospice eligibility
- Educate patients and families about hospice services and Medicare benefits
- Collaborate with physicians, case managers, and interdisciplinary teams
- Provide emotional support and clinical guidance during the decision-making process
- Initiate and complete the admission process, including documentation and coordination

**Requirements**

- Registered Nurse (RN) with a valid state license
- Minimum 2 years of nursing experience (hospice, palliative, ER, ICU, home health or case management preferred)
- Strong clinical assessment and critical thinking skills
- Compassionate communicator with excellent interpersonal skills
- Active listener who builds trust and rapport
- Confident in guiding others through uncertainty, addressing concerns with empathy
- Reliable professional with strong follow-through and autonomy
- Patient-centered advocate committed to dignity and comfort

**Benefits**

- Salary range: $48.50 - $55 hourly
- Mission-driven work that connects you to the heart of nursing
- A balanced pace that allows for a powerful impact without the burnout of traditional bedside care
- Supportive leadership and a collaborative culture where your clinical voice is heard
- Opportunities for growth with ongoing learning and career advancement

**Community Overview**

At VITAS, we are redefining what’s possible in end-of-life care, one patient and one family at a time. If the fast-paced hospital environment has left you feeling burned out or disconnected from your purpose, VITAS offers a path back to what matters most. This isn’t just a job; it’s a calling.

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