Service Contracts Coordinator

Service Parts Coordinator

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of helping surgeons treat their patients better. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Job Description

• Work with the Manager of Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue.
• Enter device service exchanges in SAP and verify contract accuracy.
• Assist in the preparation, review, and administration of service contract proposals.
• Serve as the point of contact for customers on contractual matters related to service and extended warranties.
• Secure necessary approvals and ensure that the standard company procedures are followed.
• Compile and maintain global installation base, contract utilization, win/loss, and revenue forecasting analysis to identify trends and opportunities.
• Monitor, track, and report on key account satisfaction.
• Work closely with the Manager of Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

Requirements

• 3 years of experience in contracts, customer service, or a related field required.
• High school diploma or equivalent required.
• Ability to multi-task and work under deadlines with supervision.
• Strong collaboration skills with internal and external team members.
• Ability to communicate effectively with internal and external team members.
• Good written and verbal communication skills.
• Organized and prompt follow-up skills necessary.
• Advanced skills in Microsoft Office Suite.
• Advanced data entry skills and attention to detail.
• Basic knowledge of SAP/ERP system or equivalent.

Benefits

• Medical, dental, and vision insurance.
• Company-provided life insurance.
• Voluntary life insurance.
• Flexible spending account (FSA).
• Supplemental insurance plans (accident, cancer, hospital, critical illness).
• Matching 401(k) retirement plan.
• Annual bonus.
• Wellness incentive program.
• Free onsite medical clinics.
• Free lunch.
• Tuition reimbursement program.
• Trip of a lifetime.
• Paid parental leave.
• Paid time off.
• Volunteer PTO.
• Employee Assistance Provider (EAP).

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.