Epic Analyst - Hospital Billing TX

Application System Analyst II

The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources, and vendors to design, build, and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, documentation, and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned applications with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Job Description

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
• Collaborate across project borders with other teams.
• Think outside the box and propose practical solutions to issues.
• Provide oversight and project management to assigned tasks.
• Demonstrate a solid/working level of subject matter expertise in providing support to projects, customers, and other teams while proactively working to improve and obtain new expertise in application/system in assigned areas.
• Utilize application training, application website, and application resource materials regularly and effectively and guide newer team members in utilizing these resources.
• Maintain thorough knowledge and understanding of operations to proactively identify opportunities to enhance customer usability, efficiency, and/or experience.
• Represent user needs and expectations in larger, more complex system updates and enhancements.
• Provide clear and organized status reporting on key project areas to be used as external communications to stakeholders.
• Perform working level process and requirement analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross-team solutions.
• Complete working level gap analysis and provide recommendations.
• Clearly articulate complex design and configuration issues to end users and project stakeholders.
• Maintain relationships with end user leadership post-engagement.
• Proactively address end user conflicts.
• Contribute to strategy discussions by identifying options with associated pros and cons with team members.
• Facilitate making timely decisions; make sound decisions even in the absence of complete information.
• Recognize when a quick 80% resolution will suffice.
• Adhere to organization standards for system configuration and change control.
• Demonstrate strong technical proficiency in application-specific design and configuration.
• Clearly articulate and communicate core design and configuration concepts to end users.
• Independently analyze, design, and configure the application.
• Teach design and configuration concepts to new team members.
• Collaborate and develop strong relationships with end user communities, customers, and business partners.
• Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, create efficiencies, and ensure optimal operational processes.
• Coordinate code changes with appropriate vendor related to financial and business application issues.
• Collaborate with Technical Team to identify infrastructure-related issues that have resulted in application issues.
• Share industry best practices from vendors with Operational Leaders.
• Demonstrate increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
• Serve as a liaison between business operations and providers, internal information technology, system users, and vendors working within the defined project objectives for issue and problem resolution.
• Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
• Deliver written documentation to end users and leadership that shows consistency and attentive review.
• Be a team player and proactively communicate issues and concepts to project leadership.
• Periodically review and auto-correct skills, habits, work ethic, and behaviors; manage work in an effective and agreeable way among peers.
• Be sensitive and aware of how others perceive them; take care to ensure smooth and effective working relationships and environments.
• Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
• Maintain high standards for quality of work for self and others.
• Provide oversight and feedback on team member design, configuration, and deliverables.
• Manage medium complexity projects/requests; collaborate with team members as needed.
• Proactively evaluate all new releases and functionality of applications.
• Complete assigned courses within Healthstream or attend presentations in person as assigned in a timely manner.
• Ensure the services provided contribute to the successful accomplishment of the primary mission of the department.
• Escalate when SLAs are breached or appropriate vendor action is not occurring.
• May be required to travel to perform duties or work additional hours as needed during critical problems.
• Assist in preparation and conducting of continuing formal or informal training sessions for users and co-workers.
• Identify and seize new opportunities; display a can-do attitude in good and bad times; step up to handle tough issues.
• Perform other duties as assigned.

Requirements

• Education/Skills: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
• Ability to present complex data in meaningful methods (e.g., charts, graphs).
• Ability to adjust to and implement change.
• Problem-solving skills.
• Multitasking skills.
• Work as a team member.
• Proficient in Microsoft applications including Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Highly effective written and verbal communication skills; strong interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
• Strong organizational skills in managing multiple priorities.

Experience

• 3+ years of experience; 2+ years within healthcare, business, or information systems.
• Solves moderate incidents without direction.
• Develops new functionality for requests with little direction.
• Works in a team setting, sharing information and assisting other junior-level team members.
• Possesses detailed healthcare knowledge and systems expertise.
• Makes decisions regarding own work on primarily routine cases.
• Works under minimal supervision; uses independent judgment requiring analysis of variable factors.
• Collaborates with senior team members to develop approaches and solutions.
• Mentors and may train team members within own functional or application.

Licenses, Registrations, or Certifications

• Associated certifications on area of focus preferred.
• For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
• Certifications or proficiencies must stay current by maintaining new version training.

Work Type

Full Time