Multi-Site Senior Medical Assistant- Specialty Care Clinics (Clear Lake and surrounding locations)

Multi-Site Senior Medical Assistant

This position requires traveling to multiple locations within this region. Traveling/commuting will be expected. At Houston Methodist, the Multi-Site Senior Medical Assistant (Multi-Site Sr. MA) position is responsible for working at multiple sites, within multiple specialties and service lines. The Multi-Site Sr. MA is responsible for providing high-quality support of patient care and services while functioning as an expert and demonstrating highly competent knowledge in the more technical and advanced examinations and treatments. The Multi-Site Sr. MA must communicate appropriately and carry out delegated medical assistant level tasks for the assigned patient population, under the direct supervision of a Physician, APP, and/or Registered Nurse. This position oversees appropriate scope of practice, as well as performing patient check-in/check-out functions, appointment scheduling, ensuring medical necessity compliance, and verifying eligibility for care. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. The Multi-Site Sr. MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA, and government standards as well as company policies and procedures.

Job Description

• Role models and promotes a positive work environment that actively assists the interprofessional care team to achieve optimal department results. Makes contributions to the work effort as a whole by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance.

• Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open, professional communication to achieve mutual understanding, role modeling by example.

• Independently executes the duties and serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues' thought processes in order to provide optimal patient care. Provides structured feedback with examples.

• Performs patient check-in/out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling other clinic-related protocols.

• Coordinates patient flow as directed with consistency, timeliness, and expert skill while managing service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.

• Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures. Completes pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. In collaboration with the provider team, anticipates the needs of the specific patient population.

• Communicates with patients, obtains, and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), performs medication(s) review, discusses/reviews medical and social history (as appropriate). Documents in patient's electronic medical record (EMR) care administered, all diagnostic measurements, treatments, and procedures in accordance with established policies and procedures.

• Follows up with patients as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart.

• Provides care coordination with hospital, ED, consulting physicians, and/or community resources whenever appropriate including handling patient inquiries.

• Role models behaviors and skills through peer-to-peer accountability towards improving department score for patient satisfaction.

• Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.

• Reports observations, conditions, and problems of patients to the physician and/or nurse. Recognizes abnormal clinical findings and reports them appropriately. Provides for the privacy of patients and families while keeping the safety of the patient in mind.

• Accurately performs routine tests on patients such as EKGs, rapid strep tests, urinalysis, and urine pregnancy tests.

• Sterilizes instruments and equipment; prepares, cleans, and maintains exam and treatment rooms as well as supplies and equipment.

• Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.

• Enters patient and operational data into various database systems with a high level of thoroughness, accuracy, and timeliness.

• Responsible for stocking exam rooms, taking inventory, and ordering supplies.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks while minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department.

• Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front-end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

• Develops skills of team members and continually assists with improving skills, performance, and outcomes. Actively participates in professional development and the development of ongoing educational activities at a department-based level.

• Offers innovative solutions through participation in performance improvement activities.

• Completes and updates the individual development plan (IDP) on an ongoing basis.

• Displays initiative to improve job function; offers suggestions to streamline processes for efficient patient flow and other quality or service matters.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Requirements

• High school diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education).

• Five years medical assistant experience with highly complex chronic disease management or in a specialty discipline to include patient services representative experience.

Licenses and Certifications - Required

• RMA - Registered Medical Assistant (AMT) Medical Assistant Certification through an approved credentialing certification agency OR

• CMA - National Certified Medical Assistant (NAHP) OR

• CMA - National Certified Medical Assistant (NCCT) OR

• CMA - National Certified Medical Assistant (NHA) OR

• CCMA - National Certified Clinical Medical Assistant (NHA) OR

• CAAMA - Credentialed member, American Academy of Medical Administrators (AAMA) OR

• EMT - Emergency Medical Technician - State Certification AND

• BLS - Basic Life Support (AHA)

Licenses and Certifications - Preferred

• CPT - Phlebotomy Technician Certification

Knowledge, Skills, and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Knowledge of medical practice and care of patients and ability to assist with examinations diagnostic and treatment procedures knowledge of medical equipment and instruments.

• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records.

• Demonstrate a learning attitude toward solving problems.