Licensed Optician

Licensed Dispensing Optician (LDO)

See yourself starting a new career journey? As a MyEyeDr. Licensed Dispensing Optician (LDO), you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients' needs and expectations as well as problem-solve any difficulty a patient may experience regarding vision care. The LDO is responsible for providing oversight on all prescriptions throughout the office.

Job Description

• Provide patients with exceptional customer service by understanding and assisting the patient's needs
• Guide and assist patients in the eyewear and frame/lens selection process, using extensive knowledge of product lines and options to educate patients
• Converse with patients to analyze and assess their vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales by using the company's best, better, good sales concept, maximizing key areas such as promotions, product of choice, anti-reflective coating, polycarbonate lenses, warranties, second pairs, and backup eyeglasses
• Maximize insurance plans for patients and provide comprehensive explanations of their insurance benefits
• Understand the company's cost of goods and retail fee schedules to eliminate situations where cost-conscious patients might consider taking their prescriptions to a discount retailer
• Focus on all company Key Patient Indicators
• Educate patients on the adaptation of new prescriptions and care of lenses
• Use pupillometer, PD ruler, and other technical aids for proper fit and measurements
• Promise accurate delivery and turnaround times meeting the patients' needs; immediately notify patients of any delays
• Understand all promotions, coupons, and third-party programs available through MyEyeDr.
• Conduct "Care Calls" on a daily basis to patients who received their eyewear one week prior
• Use lensometer to neutralize, verify, and make a final inspection of eyewear
• Notify and re-notify patients when eyeglasses are complete for dispensing
• Fit and adjust completed eyewear for each patient
• Ensure product pricing is accurate
• Monitor jobs waiting to be picked up; inform management of any job held over 30 days
• Clean and merchandise displays daily, displaying effective merchandise at all times
• Place all returns in their proper bins
• Perform preliminary testing for patients as needed
• Accurately process patient payment transactions
• Help maintain the attractive appearance of the office
• Attend all office meetings
• Participate in all training opportunities offered by MyEyeDr.
• Other duties as assigned

Requirements

• Must be State Board Certified Licensed Dispensing Optician
• AA or BA/BS in a related field is desirable
• 2-5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail office environment addressing a broad spectrum of customer requirements and preferences
• Strong comfort level with optical and lens-related concerns
• Demonstrated ability to actively oversee, understand, and describe multiple prescriptions daily
• Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer trends
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced, entrepreneurial environment
• Ability to multi-task, set priorities, and ensure that patient commitments/deadlines are met
• Proficiency in utilization of automated equipment and systems standard to the optometry industry

Benefits

• Grow and develop your career through role-specific training programs
• Opportunity to earn bonuses and commission (role-specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more
• Participate in our vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Community Overview

MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, connect the knowledge of our talented teams to our patients' needs, and work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr., where you can help people see, look, and be their very best.