Patient Access Rep - Slidell Memorial Main Hospital Emergency Department Registration - PRN/SSP - 12 Hour - Day and Night Rotating Shifts including weekends and holidays

Patient Registration Representative

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

Job Description

• Greet patients and guests in a courteous manner whether via telephone contact or in person.
• Initiate scheduling an appointment or completing the check-in process/admission for patients.
• Obtain and verify accurate identification and demographic data for the patient's permanent medical record to assist in accurate reimbursement while maintaining confidentiality of all patient information.
• Responsible for point-of-service collections and face-to-face patient interactions related to completing the patient registration and admission process.
• Verify insurance via electronic verification, telephone, or web application.
• Improve patient satisfaction through consistently representing the company professionally and being cross-trained to support multiple functions across all patient and payer types.

Requirements

• Education Required: High school diploma or equivalent.
• Preferred: Associate's degree.
• Work Experience Required: One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail, and/or customer service-related experience.
• Certifications Preferred: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification).

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role, and keyboard skills.
• Strong interpersonal skills.
• Clerical skills and technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes.
• Current knowledge of Federal, State, and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers.
• Ability to solve practical problems and deal with high-stress situations while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Job Duties

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or this description amended at any time.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal routine involves no exposure to blood, body fluid or tissue; incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.