Patient Access Representative - Emergency Department - Lafayette General Orthopedic Campus

Patient Registration Representative

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

Job Description

• Greet patients and guests in a courteous manner whether via telephone contact or in person.
• Initiate scheduling an appointment or completing the check-in process/admission for patients.
• Obtain and verify accurate identification and demographic data for the patient's permanent medical record to assist in accurate reimbursement while maintaining confidentiality of all patient information.
• Responsible for point-of-service collections and face-to-face patient interactions related to completing the patient registration and admission process.
• Verify insurance via electronic verification, telephone, or web application.
• Improve patient satisfaction through consistently representing the company professionally and being cross-trained to support multiple functions across all patient and payer types.
• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapt behavior to the specific patient population, including respect for privacy and adapting explanations of services or procedures to be performed.

Requirements

• Education Required: High school diploma or equivalent; Preferred: Associate's degree.
• Work Experience Required: Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Certifications Preferred: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification).
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills with the ability to present information clearly and professionally.
• Proficient with Windows-style applications and various software packages specific to the role.
• Strong interpersonal skills with clerical skills and technical knowledge of healthcare insurance benefits.
• Ability to solve practical problems and deal with high-stress situations while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Normal routine involves no exposure to blood, body fluid or tissue; however, incumbents may work with patients who have known or suspected communicable diseases.
• The incumbent has an occupational risk for exposure to all communicable diseases and may enter isolation rooms.

Ochsner Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.