Patient Care Specialist

Administrative Support Specialist

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.

Job Description

• Schedule appointments or outpatient procedures under general supervision
• Coordinate referrals, resources, and pre-authorizations
• Communicate with patients and document within appropriate systems
• Provide general administrative support for practice operations
• Respond to telephone and written inquiries from internal and external sources

Requirements

• High School Diploma required
• Three (3) years of clerical or customer service experience required
• One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required
• Experience with electronic medical record systems preferred
• An Associate's level degree in lieu of the required experience will be considered

Benefits

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental and family caregiver leave
• Emergency backup care
• Long-term, short-term disability, and critical illness plans
• Life insurance
• 401k/403B with employer match
• Tuition assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student debt pay down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet insurance
• Legal resources plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met

Community Overview

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment.