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<div class="fieldValueText">SUMMARY: (Hybrid)&nbsp;The RevCycle Supervisor leads a technical and operation team responsible for supporting, optimizing, and advancing the hospital and ambulatory revenue cycle modules within the Cerner/Oracle Health EHR ecosystem. This role drives workflow improvement, collaboration with operational departments, application stability and timely resolution of production issues. This position is a conduit between IT and business stakeholders aligned with Revenue Cycle. This person oversees value delivery of projects in support of strategic programs. Provides leadership and direction to project teams and is responsible for achieving project objectives, such as increased value, mitigated risks, improved quality and efficiencies, and better business decisions. Accountable manager, facilitator and collaborator for implementation of projects. 
 
EXPERIENCE: Three years of management and/or leadership experience. Four years of experience as a Revenue Cycle Analyst. Three years of experience in program/project management. Three years of management and/or leadership experience. 
 
SPECIAL SKILLS: Cerner Revenue Cycle experience required and strong understanding of front, middle, and backend Revenue Cycle processes. An understanding of financial accounting is beneficial. 
 
EDUCATION: Required: Bachelors - Accounting, Bachelors - Business Administration, Bachelors - Computer Science, Bachelors - Finance, Bachelors - Health Administration, Bachelors - Related Field, Bachelors - or Equivalent, Bachelors - Business Analytics, Bachelors - Economics, Preferred: Masters - Computer Information Systems, Masters - Health Administration, Masters - Information Technology, Masters - Related Field, Masters - Business Administration, Masters - Finance</div>
</div>

North Kansas City Hospital

Supervisor Revcycle Informatics

**RevCycle Supervisor**

The RevCycle Supervisor leads a technical and operational team responsible for supporting, optimizing, and advancing the hospital and ambulatory revenue cycle modules within the Cerner/Oracle Health EHR ecosystem. This role drives workflow improvement, collaboration with operational departments, application stability, and timely resolution of production issues. This position is a conduit between IT and business stakeholders aligned with Revenue Cycle. This person oversees value delivery of projects in support of strategic programs. Provides leadership and direction to project teams and is responsible for achieving project objectives, such as increased value, mitigated risks, improved quality and efficiencies, and better business decisions. Accountable manager, facilitator, and collaborator for implementation of projects.

**Job Description**

- Lead a technical and operational team in revenue cycle management
- Drive workflow improvement and collaboration with operational departments
- Ensure application stability and timely resolution of production issues
- Oversee value delivery of projects in support of strategic programs
- Provide leadership and direction to project teams to achieve project objectives

**Requirements**

- Three years of management and/or leadership experience
- Four years of experience as a Revenue Cycle Analyst
- Three years of experience in program/project management
- Cerner Revenue Cycle experience required
- Strong understanding of front, middle, and backend Revenue Cycle processes
- An understanding of financial accounting is beneficial

**Education**

- Required: Bachelor's degree in Accounting, Business Administration, Computer Science, Finance, Health Administration, Related Field, Business Analytics, or Economics
- Preferred: Master's degree in Computer Information Systems, Health Administration, Information Technology, Related Field, Business Administration, or Finance

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<div class="fieldValueText">SUMMARY: You will collaborate with a multidisciplinary team of RNs, GI techs, and CNAs, working seamlessly with anesthesia and GI services to deliver exceptional care. You&#39;ll play a vital role in ensuring top-tier care for both inpatient and outpatient populations.Assisting with advanced GI procedures such as EGD, colonoscopies, ERCP, EUS, manometry, Fibro Scan, PillCam, Bravo, and HALO. Additionally, you&#39;ll provide pre-operative and post-operative recovery care, with a strong emphasis on patient safety and comfort. Rotating through all areas of GI will offer you a diverse and stimulating work environment.Our department boasts advanced certifications in GI specialties, providing opportunities for you to expand your skills and knowledge. With an in-house educator, youï¿½ll have access to tailored education and in-services to enhance your career development.SUMMARY:Transports patients to and from GI Lab.Assists with maintaining appearance of department. 
 
EXPERIENCE: Must be at least 16 years of age and completed 10th Grade. 
 
SPECIAL SKILLS: Strong interpersonal and communication skills. Ability to understand oral and written instructions. 
 
LICENSE/CERT: Required: BLS (Basic Life Support) from AHA (American Heart Association)</div>
</div>
</div>

Transportation Aide

**GI Technician**

You will collaborate with a multidisciplinary team of RNs, GI techs, and CNAs, working seamlessly with anesthesia and GI services to deliver exceptional care. You'll play a vital role in ensuring top-tier care for both inpatient and outpatient populations. Assisting with advanced GI procedures such as EGD, colonoscopies, ERCP, EUS, manometry, Fibro Scan, PillCam, Bravo, and HALO. Additionally, you'll provide pre-operative and post-operative recovery care, with a strong emphasis on patient safety and comfort. Rotating through all areas of GI will offer you a diverse and stimulating work environment. Our department boasts advanced certifications in GI specialties, providing opportunities for you to expand your skills and knowledge. With an in-house educator, you'll have access to tailored education and in-services to enhance your career development.

**Job Description**

- Transports patients to and from the GI Lab
- Assists with maintaining the appearance of the department

**Requirements**

- Must be at least 16 years of age and completed 10th grade
- Strong interpersonal and communication skills
- Ability to understand oral and written instructions
- Required: BLS (Basic Life Support) from AHA (American Heart Association)

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GREAT Happens Here! Did you become a CNA/PCT to do great things? Come work for NKC Health, where you can be a part of something GREAT!

Responsibilities

<ul>
	<li style="margin-bottom:11px">Under the direction of the Director of Nursing, RN, LPN, you will play a vital role in the care of patients by performing basic nursing care and support tasks on assigned units.</li>
	<li style="margin-bottom:11px">Provide patient care such as: ambulation, bathing, toileting, obtaining vital signs, all while maintaining a safe environment.</li>
	<li style="margin-bottom:11px">Demonstrate effective communication skills to accurately convey patient information to RN, LPN and other members of the team in a timely manner.</li>
	<li style="margin-bottom:11px">Demonstrate basic computer skills to accurately record vital patient information.</li>
</ul>

Experience:&nbsp;Hospital experience-Preferred

License/Certification/Education:

<ul>
	<li style="margin-bottom:11px">BLS (Basic Life Support) from AHA (American Heart Association)-Required</li>
	<li style="margin-bottom:11px">CNA (Certified Nurse Assistant)-Required</li>
	<li style="margin-bottom:11px">High School or Equivalent-Preferred</li>
</ul>

&nbsp;

BENEFITS Happen Here!

Here are just a few of our great benefits!

<ul>
	<li style="margin-bottom:11px">Educational Assistance</li>
	<li style="margin-bottom:11px">Retirement Plan with Employer Match</li>
	<li style="margin-bottom:11px">Free Covered Parking</li>
	<li style="margin-bottom:11px">On Site Fitness Center</li>
	<li style="margin-bottom:11px">Paid Time Off</li>
	<li style="margin-bottom:11px">Health, Vision, and Dental Coverage</li>
</ul>

&nbsp;
</div>
</div>
</div>
</div>

**CNA/PCT**

Did you become a CNA/PCT to do great things? Come work for NKC Health, where you can be a part of something great!

**Job Description**

- Under the direction of the Director of Nursing, RN, LPN, you will play a vital role in the care of patients by performing basic nursing care and support tasks on assigned units.
- Provide patient care such as: ambulation, bathing, toileting, obtaining vital signs, all while maintaining a safe environment.
- Demonstrate effective communication skills to accurately convey patient information to RN, LPN, and other members of the team in a timely manner.
- Demonstrate basic computer skills to accurately record vital patient information.

**Requirements**

- Hospital experience - Preferred
- BLS (Basic Life Support) from AHA (American Heart Association) - Required
- CNA (Certified Nurse Assistant) - Required
- High School or Equivalent - Preferred

**Benefits**

- Educational assistance
- Retirement plan with employer match
- Free covered parking
- On-site fitness center
- Paid time off
- Health, vision, and dental coverage

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GREAT Happens Here! Did you become a CNA/PCT to do great things? Come work for NKC Health&rsquo;s Medical Surgical Unit, where you can be a part of something GREAT!

&nbsp;On the Medical Surgical Unit, where you&#39;ll find a rewarding and supportive environment unlike any other. Here, you&#39;ll work with a dedicated team, including nurses, PCTs/CNAs, pharmacy staff, therapists, dietitians, and social workers, all committed to providing compassionate healing for adult patients requiring various surgical and medical care. Our unit stands out for its collaborative spirit and patient-centered approach. We focus on comprehensive medical-surgical care, including bariatric, GI, and GYN surgeries, and have earned the prestigious national accreditation as a Comprehensive Bariatric Surgery Center from MBSAQIP. With shared governance, our nurses actively shape decisions that impact their daily work, creating a unique opportunity to take ownership and grow in your practice.

Responsibilities

<ul>
	<li style="text-align:justify">Under the direction of the Director of Nursing, RN, LPN, you will play a vital role in the care of patients by performing basic nursing care and support tasks on assigned units.</li>
	<li style="text-align:justify">Provide patient care such as: ambulation, bathing, toileting, obtaining vital signs, all while maintaining a safe environment.</li>
	<li style="text-align:justify">Demonstrate effective communication skills to accurately convey patient information to RN, LPN and other members of the team in a timely manner.</li>
	<li style="text-align:justify; margin-bottom:11px">Demonstrate basic computer skills to accurately record vital patient information.</li>
</ul>

Experience:&nbsp;Hospital experience-Preferred 
 
License/Certification/Education:

<ul>
	<li style="text-align:justify">BLS (Basic Life Support) from AHA (American Heart Association), CNA (Certified Nurse Assistant)-Required</li>
	<li style="text-align:justify; margin-bottom:11px">High School or Equivalent-Preferred</li>
</ul>

&nbsp;

BENEFITS Happen Here!

Here are just a few of our great benefits!

<ul>
	<li style="text-align:justify">Educational Assistance</li>
	<li style="text-align:justify">Retirement Plan with Employer Match</li>
	<li style="text-align:justify">Free Covered Parking</li>
	<li style="text-align:justify">On Site Fitness Center</li>
	<li style="text-align:justify">Paid Time Off</li>
	<li style="text-align:justify; margin-bottom:11px">Health, Vision, and Dental Coverage</li>
</ul>
</div>
</div>
</div>
</div>

**CNA/PCT - Medical Surgical Unit**

Did you become a CNA/PCT to do great things? Come work for NKC Health’s Medical Surgical Unit, where you can be a part of something great! 

On the Medical Surgical Unit, you'll find a rewarding and supportive environment unlike any other. Here, you'll work with a dedicated team, including nurses, PCTs/CNAs, pharmacy staff, therapists, dietitians, and social workers, all committed to providing compassionate healing for adult patients requiring various surgical and medical care. Our unit stands out for its collaborative spirit and patient-centered approach. We focus on comprehensive medical-surgical care, including bariatric, GI, and GYN surgeries, and have earned the prestigious national accreditation as a Comprehensive Bariatric Surgery Center from MBSAQIP. With shared governance, our nurses actively shape decisions that impact their daily work, creating a unique opportunity to take ownership and grow in your practice.

**Job Description**

- Under the direction of the Director of Nursing, RN, LPN, you will play a vital role in the care of patients by performing basic nursing care and support tasks on assigned units.
- Provide patient care such as ambulation, bathing, toileting, obtaining vital signs, all while maintaining a safe environment.
- Demonstrate effective communication skills to accurately convey patient information to RN, LPN, and other members of the team in a timely manner.
- Demonstrate basic computer skills to accurately record vital patient information.

**Requirements**

- Hospital experience - Preferred
- BLS (Basic Life Support) from AHA (American Heart Association), CNA (Certified Nurse Assistant) - Required
- High School or Equivalent - Preferred

**Benefits**

- Educational assistance
- Retirement plan with employer match
- Free covered parking
- On-site fitness center
- Paid time off
- Health, vision, and dental coverage

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GREAT Happens Here! Did you become a CNA/PCT to do great things? Come work for North Kansas City Hospitals, Stroke/Trauma Progressive Care Unit where you can be a part of something GREAT!

Join the dedicated Stroke/Trauma Progressive Care Unit at NKC Health, where you can grow in a challenging, team-centered environment. As part of our 40-bed unit, you&rsquo;ll provide care for patients with diverse and complex needs, including those with stroke, neuro, trauma, ventilator dependency, and pediatric cases. Our CNA&rsquo;s work closely with the RN&rsquo;s, trauma physicians, and specialists to deliver top-quality patient care. With access to Ceribell EEG Headbands for rapid seizure detection and support from charge nurses, supervisors, and directors, you&rsquo;ll have the resources and backing to deliver outstanding care.

Responsibilities

<ul>
	<li style="text-align:justify">Under the direction of the Director of Nursing, RN, LPN, you will play a vital role in the care of patients by performing basic nursing care and support tasks on assigned units.</li>
	<li style="text-align:justify">Provide patient care such as: ambulation, bathing, toileting, obtaining vital signs, all while maintaining a safe environment.</li>
	<li style="text-align:justify">Demonstrate effective communication skills to accurately convey patient information to RN, LPN and other members of the team in a timely manner.</li>
	<li style="text-align:justify; margin-bottom:11px">Demonstrate basic computer skills to accurately record vital patient information.</li>
</ul>

Experience:&nbsp;Hospital experience-Preferred 
 
License/Certification/Education:

<ul>
	<li style="text-align:justify">BLS (Basic Life Support) from AHA (American Heart Association), CNA (Certified Nurse Assistant)-Required</li>
	<li style="text-align:justify; margin-bottom:11px">High School or Equivalent-Preferred</li>
</ul>

&nbsp;

BENEFITS Happen Here!

Here are just a few of our great benefits!

<ul>
	<li style="text-align:justify">Educational Assistance</li>
	<li style="text-align:justify">Retirement Plan with Employer Match</li>
	<li style="text-align:justify">Free Covered Parking</li>
	<li style="text-align:justify">On Site Fitness Center</li>
	<li style="text-align:justify">Paid Time Off</li>
	<li style="text-align:justify; margin-bottom:11px">Health, Vision, and Dental Coverage</li>
</ul>

&nbsp;

&nbsp;
</div>
</div>
</div>

**CNA/PCT - Stroke/Trauma Progressive Care Unit**

Did you become a CNA/PCT to do great things? Come work for North Kansas City Hospitals, Stroke/Trauma Progressive Care Unit where you can be a part of something great! 

Join the dedicated Stroke/Trauma Progressive Care Unit at NKC Health, where you can grow in a challenging, team-centered environment. As part of our 40-bed unit, you’ll provide care for patients with diverse and complex needs, including those with stroke, neuro, trauma, ventilator dependency, and pediatric cases. Our CNAs work closely with the RNs, trauma physicians, and specialists to deliver top-quality patient care. With access to Ceribell EEG Headbands for rapid seizure detection and support from charge nurses, supervisors, and directors, you’ll have the resources and backing to deliver outstanding care.

**Job Description**

- Under the direction of the Director of Nursing, RN, LPN, you will play a vital role in the care of patients by performing basic nursing care and support tasks on assigned units.
- Provide patient care such as: ambulation, bathing, toileting, obtaining vital signs, all while maintaining a safe environment.
- Demonstrate effective communication skills to accurately convey patient information to RN, LPN, and other members of the team in a timely manner.
- Demonstrate basic computer skills to accurately record vital patient information.

**Requirements**

- Hospital experience - Preferred
- BLS (Basic Life Support) from AHA (American Heart Association), CNA (Certified Nurse Assistant) - Required
- High School or Equivalent - Preferred

**Benefits**

- Educational assistance
- Retirement plan with employer match
- Free covered parking
- On-site fitness center
- Paid time off
- Health, vision, and dental coverage

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<div class="fieldValueText">SUMMARY: Under the direction of the Nurse Director/charge nurse patients and families are provided competent holistic care based on nursing process. 
 
EXPERIENCE: One year medical/surgical experience; one year ICU.Experienced nurses must have ACLS upon hire, graduate nurses and nurses new to Critical Care must attain ACLS within 12 months of hire/transition. 
 
OTHER: Basic computer skills 
 
LICENSE/CERT: Required: RN (Registered Nurse) State of Missouri, BLS (Basic Life Support) from AHA (American Heart Association), ACLS (Advance Cardiac Life Support) from AHA (American Heart Association) within 1 year of hire Preferred: CCRN (Critical Care Registered Nurse) 
 
EDUCATION: Required: Associates - Nursing, Preferred: Bachelors - Nursing</div>
</div>
</div>
</div>

RN Trauma/Neuro ICU

**Registered Nurse**

Under the direction of the Nurse Director/charge nurse, patients and families are provided competent holistic care based on the nursing process.

**Job Description**

- One year medical/surgical experience; one year ICU. Experienced nurses must have ACLS upon hire, graduate nurses and nurses new to Critical Care must attain ACLS within 12 months of hire/transition.

**Requirements**

- Basic computer skills
- Required: RN (Registered Nurse) State of Missouri, BLS (Basic Life Support) from AHA (American Heart Association), ACLS (Advanced Cardiac Life Support) from AHA (American Heart Association) within 1 year of hire
- Preferred: CCRN (Critical Care Registered Nurse)
- Required: Associates - Nursing, Preferred: Bachelors - Nursing

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SUMMARY: (Hybrid) Provides proactive management of complex applications in a highly integrated environment. In addition to performing day-to-day application support responsibilities, this position serves a consultative role for customers; working with end-users to design efficient workflows that make the most of available automation. The Application &nbsp;Analyst is responsible for running customer facing, Change Advisory Boards and for maintaining customer engagement.

EXPERIENCE: 5 years working with computers and computer programs. 2 years experience in a healthcare facility or with a health care system.

SPECIAL SKILLS:This position on our Financial and Business Informatics team will own primary support of scheduling and registration workflows at our ambulatory clinics. &nbsp;The position will additionally contribute to support of additional Access Management solutions as well as the Referral Management workflow. &nbsp;Mandatory experience: &nbsp;in dept knowledge of Cerner RevenueCycle/CPM/Java Scheduling and Registration solutions including design and implement solutions based on current or future needs. &nbsp;Preferred experience with Cerner Referral Solutions, Experience with various Cerner reporting solutions such as DA2 and Reporting Portal to ensure proper reporting for our Scheduling and Patient Access departments. High level of skill with a PC, familiarity with Windows Operating Systems, expert in Microsoft Office software tools, working understanding of general database principles and how data is stored, working understanding of general networking principles, working understanding of web based systems.

EDUCATION: Required: High School or Equivalent, Preferred: Bachelors - Related Field
</div>

Application Analyst - Patient Accounting Management

**Application Analyst**

Provides proactive management of complex applications in a highly integrated environment. In addition to performing day-to-day application support responsibilities, this position serves a consultative role for customers, working with end-users to design efficient workflows that make the most of available automation. The Application Analyst is responsible for running customer-facing Change Advisory Boards and for maintaining customer engagement.

**Job Description**

- Manage complex applications and provide day-to-day application support.
- Serve as a consultative resource for customers to design efficient workflows.
- Run customer-facing Change Advisory Boards.
- Maintain customer engagement.

**Requirements**

- 5 years working with computers and computer programs.
- 2 years experience in a healthcare facility or with a healthcare system.
- In-depth knowledge of Cerner Revenue Cycle/CPM/Java Scheduling and Registration solutions, including design and implementation based on current or future needs.
- Preferred experience with Cerner Referral Solutions and various Cerner reporting solutions such as DA2 and Reporting Portal.
- High level of skill with a PC and familiarity with Windows Operating Systems.
- Expert in Microsoft Office software tools.
- Working understanding of general database principles and how data is stored.
- Working understanding of general networking principles and web-based systems.

**Education**

- Required: High School or Equivalent.
- Preferred: Bachelor's degree in a related field.

<div class="fieldValueText">SUMMARY: SUMMARY: This position is responsible for ensuring that all surgical supplies, instruments, and equipment are properly inventoried, decontaminated, assembled, inspected, packaged, sterilized, stored, distributed and tracked in a quality / timely manner throughout the hospital. 
 
EXPERIENCE: Experience with instruments, sterilization, and decontamination area, preferred. 
 
SPECIAL SKILLS: Basic computer knowledge. 
 
OTHER: Good interpersonal skills. Ability to establish and maintain effective working relationships and the ability toreceive and give constructive feedback. Good verbal and written communication skills as needed for the job, being concise by phone, intercomand in person. Selfmotivated, able to work independently with little or no supervision. Able to learn concepts and apply them to his/her work. Able to work standing. Must be able to bend, twist, push, pull and lift up to 50 pounds without special equipment or assistance of others. 
 
EDUCATION: Required: High School or Equivalent</div>

Sterile Processing Tech I

**Surgical Supply Technician**

This position is responsible for ensuring that all surgical supplies, instruments, and equipment are properly inventoried, decontaminated, assembled, inspected, packaged, sterilized, stored, distributed, and tracked in a quality and timely manner throughout the hospital.

**Job Description**

- Ensure proper inventory management of surgical supplies, instruments, and equipment
- Decontaminate, assemble, inspect, package, sterilize, store, distribute, and track surgical items

**Requirements**

- Experience with instruments, sterilization, and decontamination area preferred
- Basic computer knowledge
- Good interpersonal skills and ability to establish and maintain effective working relationships
- Ability to receive and give constructive feedback
- Good verbal and written communication skills
- Self-motivated and able to work independently with little or no supervision
- Ability to learn concepts and apply them to work
- Ability to work standing and perform physical tasks such as bending, twisting, pushing, pulling, and lifting up to 50 pounds without special equipment or assistance

**Education**

- Required: High School or Equivalent

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<div class="fieldValueText">SUMMARY: Centrally coordinates out-patient procedures/tests and assures accurate processing of these for physicians and their scheduling personnel. 
 
EXPERIENCE: 5 years medical/surgical experience preferred. 
 
SPECIAL SKILLS: Excellent computer skills required, Typing/keyboarding skills required; Customer service skills required; Excellent written and verbal communication skills; Medical terminology; Ability to multi-task. 
 
LICENSE/CERT: Required: RN (Registered Nurse) State of Missouri 
 
EDUCATION: Required: Associates - Nursing, Preferred: Bachelors - Nursing</div>
</div>
</div>

Patient Sched Assessment Nurse

**Outpatient Procedure Coordinator**

Centrally coordinates outpatient procedures/tests and assures accurate processing of these for physicians and their scheduling personnel.

**Job Description**

- Centrally coordinates outpatient procedures/tests and assures accurate processing of these for physicians and their scheduling personnel.

**Requirements**

- 5 years medical/surgical experience preferred
- Excellent computer skills required
- Typing/keyboarding skills required
- Customer service skills required
- Excellent written and verbal communication skills
- Medical terminology knowledge
- Ability to multi-task

**Benefits**

- Required: RN (Registered Nurse) State of Missouri
- Required: Associates - Nursing, Preferred: Bachelors - Nursing

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<div class="fieldValueText">SUMMARY: SUMMARY:Under the supervision of a clinical supervisor, provides laboratory services by performing laboratory testing of any level (high, moderate or low complexity) as well as waived tests. Assumes responsibility for all stages of laboratory service (pre-analytical, analytical and post-analytical) as well as instruction of laboratory medicine. 
 
SPECIAL SKILLS: Computer skills 
 
OTHER: Excellent interpersonal skills 
 
LICENSE/CERT: Required: MT(ASCP) (Medical Technologist - American Society for Clinical Pathology), CLS(NCA) (Clinical Laboratory Scientist - National Credentialing Agency), MLS(ASCP) (Medical Laboratory Scientist - American Society for Clinical Pathology), MT-AMT (Medical Technologist - American Medical Technologist) 
 
EDUCATION: Required: Bachelors - Clinical Laboratory, Bachelors - Medical Technology, Bachelors - Chemistry</div>
</div>
</div>
</div>

Medical Laboratory Scientist (PRN)

**Laboratory Services Technician**

Under the supervision of a clinical supervisor, provides laboratory services by performing laboratory testing of any level (high, moderate, or low complexity) as well as waived tests. Assumes responsibility for all stages of laboratory service (pre-analytical, analytical, and post-analytical) as well as instruction of laboratory medicine.

**Job Description**

- Perform laboratory testing of any level (high, moderate, or low complexity) as well as waived tests.
- Assume responsibility for all stages of laboratory service (pre-analytical, analytical, and post-analytical).
- Provide instruction in laboratory medicine.

**Requirements**

- Required: MT(ASCP) (Medical Technologist - American Society for Clinical Pathology), CLS(NCA) (Clinical Laboratory Scientist - National Credentialing Agency), MLS(ASCP) (Medical Laboratory Scientist - American Society for Clinical Pathology), MT-AMT (Medical Technologist - American Medical Technologist).
- Required: Bachelors - Clinical Laboratory, Bachelors - Medical Technology, Bachelors - Chemistry.

**Special Skills**

- Computer skills.

**Other Skills**

- Excellent interpersonal skills.