Bilingual Float Patient Service Representative

Patient Service Representative

This is a full-time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens. Bilingual in Spanish is required.

Job Description

• Represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors, and callers.
• Provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.
• Answers the telephone with the standard greeting and a smile in a timely manner.
• Treats every patient with care and courtesy.
• Maintains a well-kept lobby and work space.
• Understands, abides by, and is able to explain HIPAA to patients as needed.
• Responds in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient's needs and expectations.
• Ensures patients understand the services provided and the benefits of choosing us as their medical home.
• Acknowledges patients in the PM system upon arrival.
• Arrives patients in EHR and enters location (Waiting Room).
• Verifies demographics (mailing address, telephone number, responsible party).
• Inputs insurance or sliding fee information.
• Collects co-pays & posts & balances payments.
• Updates patient paperwork annually (HIPAA, Registration, RX consent).
• Runs Medicaid to verify eligibility daily.
• Prints patient clinical summary.
• Schedules any follow-up visits.
• Checks patients out in the PM system and EHR upon departure.
• Counts cash box and logs in the amount in the box at the beginning and end of each shift.
• Runs an acknowledged patient report, matches encounters against the report & documents any missing encounters.
• Conducts appointment phone call reminders.
• Builds new patient accounts.
• Scans & appropriately files patient documents.
• Navigates through EMR system to print records, identify meds, referrals, lab results, etc.
• Identifies and manages tasks in the EMR platform.
• Distributes & sorts mail & courier items.
• Distributes medications delivered through the courier to patients & collects payment on those medications.
• Signs out prescriptions for controlled substances to patients.
• Responds to tasks from the patient portal as required in a timely manner.
• Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories).
• Operates copier for office copies, faxing, and scanning.
• Capable of operating the credit card equipment.
• Operates the postage machine.

Requirements

• High school diploma or equivalent.
• Bilingual in Spanish is required.
• Knowledgeable of medical terminology preferred.
• Excellent verbal and written communication skills.
• Current computer skills.
• Ability to establish and promote positive interpersonal relationships.
• Excellent organization skills.
• Cultural awareness and appreciation for differences.
• Ability to demonstrate excellent customer service and strong cultural competency.
• Ability to adhere to strict confidentiality guidelines.
• Good interpersonal, organizational, and computer skills required.
• Teamwork oriented.
• Able to take and follow through with delegated tasks and accountability.
• Resourcefulness in problem solving.
• Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, Word.

Salary

Starting at $16.42/hour.

All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the corporate philosophy which supports the values of honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.