General Patient Care job in Irving TX

Coordinator of Patient Experience

Job Description:

• Responsible for supporting action plans to drive behavior change, process improvement, and environment changes based on patient experience data.
• Optimize care delivery and achieve best-in-class patient satisfaction.
• Utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital.
• Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Support the overall hospital program to achieve excellent patient experience in all areas.
• Utilize improvement programs based on identified patient experience needs.
• Champion initiatives designed to improve the patient experience through behavior change, process improvement, or environmental factors.
• Support hospital leadership in achieving measurable improvements in patient experience satisfaction measures.
• Coordinate problem investigation, resolution, response, and prevention from data derived from surveys, complaints, and grievances.
• Coordinate the program to meet the regulatory requirements for complaints and grievances documentation and response.
• Support leadership in multi-disciplinary teams to manage initiatives related to the patients' experience.
• Promote patient experience with hospital and unit-based action plans.
• Provide reports on patient experience presentations for hospital leadership under the direction and guidance of the Director of Quality Management.
• Utilize PDSA and HRO performance improvement techniques to support process improvement.
• Must have excellent communication skills (written, verbal, and listening).
• Must have excellent interpersonal and organizational skills.

Requirements:

• Associate degree required.
• 1 year of education, customer service, or process improvement experience preferred.
• Experience in supporting multi-functional teams required.
• Experience in a healthcare setting is required.

Work Type:

• Full Time