Urology Physician Assistant

Clinical Operations Assistant

The Clinical Operations Assistant is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA) or a Registered Nurse (RN). The Clinical Operations Assistant participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning, and rehabilitation as within the scope of practice and consistent with their education and training. Developing relationships with patients, families, and colleagues, the Clinical Operations Assistant functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice, and the organization. Additionally, as part of the regular job duties, the Clinical Operations Assistant will provide administrative support to the practice responsible for multiple functions to ensure a smooth and seamless patient experience.

Job Description

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
• Promotes an inclusive environment supportive of patient and family-centered care for a diverse community.
• Accepts assignments for patient care within the scope of their preparation and within current standards of practice.
• In conjunction with a Licensed Independent Provider (LIP) or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered.
• Collaborates as a member of the healthcare team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic, and timely.
• Accurately obtains vital signs, elicits information about the patient's basic health status, administers relevant care within scope of practice and as directed by the LIP/RN, and documents as appropriate in the electronic health record.
• Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/RN. Reinforces patient instruction as directed by LIP/RN.
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Participates in telephone screening of patients; may provide instruction to patients when directed by the LIP/RN.
• Participates in prescription management tasks including pending new prescriptions and renewals requiring LIP approval, prior authorizations, and medication reconciliation.
• Following approved clinical practice guidelines (CPGs) and workflows, sends appropriate orders for radiology, laboratory testing, and other care needs requiring LIP authorization.

Administrative Duties and Responsibilities

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visits by providing patients with all necessary information and completing all necessary tasks.
• Receive patients at arrival, verify and obtain all necessary information, and ensure forms are completed.
• Ensure all billing/fiscal information is completed and submitted after visits, including collection and daily reconciliation of any co-payments.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilize organizational resources including management of time, supplies, equipment, and other assets.
• Other duties as assigned.

Clinical Skills

• Knowledge of practice operations and standards.
• Beginning to intermediate knowledge and use of medical terminology.
• Ability to accurately perform vital signs and obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weight.
• Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations.
• Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.

Communication Skills

Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear, and concise manner. Facilitates therapeutic relationships between patients, families, and other members of the healthcare team.

Organization Skills

Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures, and clinical practice guidelines.

Technology Skills

Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.

Covid vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment unless you request and receive an approved medical or religious exemption from Jefferson.

Educational/Training Requirements

• High School Diploma or GED required
• Bachelor's Degree preferred

Certificates, Licenses, and Registration

Graduate of an accredited Medical Assistant Certificate Program preferred

About Jefferson

Nationally ranked, Jefferson is principally located in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey. Jefferson is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical, and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health is nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas.