LMHP Licensed Mental Health Counselor/Professional- Crisis & Triage Management

Crisis and Triage Advice Line Behavioral Health Specialist

Work as part of a team in the Crisis and Triage Advice Line to provide telephonic triage, screening, and crisis intervention for members seeking behavioral health services. Provide ambulatory behavioral health services including evaluation, diagnosis, treatment planning, case management, and psychotherapeutic intervention provided to individuals, families, groups, and/or Intensive Outpatient Programs.

Job Description

• Work as part of a team in the Crisis and Triage Advice Line to provide telephonic triage and screening for members requesting behavioral health services to ensure members are receiving the appropriate level of care, including scheduling appointments and/or making appropriate referrals to external providers when necessary.
• Provide crisis management for members seeking behavioral health services.
• Coordinate admissions and discharges for members requiring psychiatric admissions, which may include contact with Emergency Rooms, Courts, 911 operators, Police, and other emergency contacts.
• Coordinate crisis management, which may include welfare checks and emergency hospital admissions.
• Provide follow-up for post-hospital and ER discharges.
• Determine urgency of members' needs, rendering the appropriate course of therapeutic actions, which may include but are not limited to crisis intervention, coordination of care, and coordinating psychiatric admissions with the assistance of psychiatrists, nurse practitioners, and/or psychologists.
• Participate in collaborative consultations with physicians and other interdisciplinary clinical team members to support assessments and decision-making. Review difficult cases or quality assurance concerns with the clinical team. Act as a consultant to team members and others in the organization. Participate in clinical team meetings, departmental planning, and quality management activities.
• Provide psychotherapy and counseling for individuals, families, groups, and/or Intensive Outpatient Programs for members with mental health and dual disorders. Provide services such as but not limited to crisis intervention, brief therapy, skills training, supportive therapy, stress management, addictions counseling, and family therapy on an as-needed basis.
• Demonstrate clinical competency in a variety of evidence-based treatment modalities for individual, family, couples, and group therapy.
• Proficient in assessing, identifying, and treating the span of developmental stages.
• Conduct diagnostic evaluations with members using the latest Statistical Manual of Mental Disorders (DSM) on an as-needed basis. Determine the appropriate level of care according to clinical needs.
• Provide information and resources to members with mental health and dual disorders. Knowledgeable of KP and community resources. Provide clinical consultation in an integrated health care environment regarding family interactions, sociocultural determinants, and community resources.
• May participate in KP-sponsored research, collect and record data and information relating to identification and treatment of behavioral and interpersonal problems of members. Propose alternatives for interventions and approaches for resolutions.
• Maintain a high level of clinical expertise. Be knowledgeable of current clinical conditions, methods, medications, theoretical frameworks, and interventions. Utilize best practices in the delivery of behavioral health crisis services in accordance with professional and clinical guidelines. Utilize evidence-based interventions and modalities with a sound theoretical base.
• Maintain written medical records of services rendered which may include crisis intervention, screening, triages, collateral contacts, evaluations, and therapy.
• Participate in clinical team meetings, departmental planning, and quality management activities.
• Comply with organizational, departmental, state/federal guidelines & all regulatory agency policies and procedures.
• Adhere to all mandated guidelines for patients' clinical care and license.
• Other clinical duties as assigned.

Requirements

• Minimum of three (3) years of post-degree clinical experience.
• Master's Degree in Marriage and Family Therapy, clinical counseling, or an allied field related to the practice of mental health counseling from an accredited college or university.
• Licensed Marriage and Family Therapist (Hawaii) OR Mental Health Counselor License (Hawaii).
• National Provider Identifier required at hire.
• Basic Life Support required at hire from American Heart Association.

Additional Requirements

• Experience in brief triage assessment of a variety of Mental Health and Substance Use disorders.
• Experience in providing evidence-based treatment including conducting individual and group therapy, intensive outpatient treatment, and/or partial hospitalization programs for children and/or adults, including people with serious/chronic mental illness.
• Demonstrated knowledge and skill in documentation according to national accreditation guidelines.
• Knowledge and experience in conducting assessments and diagnostic evaluations using the latest Diagnostic and Statistical Manual of Mental Disorders (DSM).
• Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, decision making, group process facilitation, interpersonal relations, oral communication, problem solving, quality management, teamwork, and written communication.
• Taxonomy code required at time of hire.
• Note: This position requires successful completion of credentialing process upon hire.

Preferred Qualifications

• Demonstrated knowledge and skill in documentation according to national accreditation guidelines.
• Experience in providing risk assessment and crisis interventions with a range of mental health disorders and symptoms, such as working on-call or crisis line services.
• Experience in triaging and screening for appropriate level of care.

Work Schedule

• Primary Location: Hawaii, Honolulu, Ala Moana
• Hours Per Week: 40
• Shift: Day
• Workdays: Mon, Tue, Wed, Thu, Fri
• Working Hours Start: 08:00 AM
• Working Hours End: 05:00 PM
• Job Schedule: Full-time
• Job Type: Standard
• Employee Status: Regular
• Employee Group/Union Affiliation: HHW NUHW IBHS & IP MSW
• Job Level: Individual Contributor
• Job Category: Behavioral Health, Social Services & Spiritual Care
• Department: Ala Moana - Mental Health/Psychiatry-RegClin - 1208
• Travel: Yes, 25% of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.