Clinical Inside Sales Representative

Inside Sales Representative

Location: Kalamazoo, MI

Job Description:

• Serve as the primary point of contact for client inquiries, delivering prompt and accurate responses to build strong, long-lasting client relationships.
• Engage proactively with customers to understand their needs and offer tailored support, fostering positive relationships with clients in healthcare, medical practice, and drug testing.
• Build relationships with prospective and existing clients through regular follow-up, proactive communication, and prompt resolution of any issues.
• Support the sales team in managing sales order processing, including preparing quotes, processing orders, and tracking shipments.
• Collaborate with logistics and operations teams to ensure timely delivery and fulfillment of customer orders.
• Verify and process customer orders in accordance with internal guidelines, ensuring accuracy and completeness, particularly for drug testing and healthcare-related orders.
• Maintain accurate and up-to-date records of client interactions, orders, and sales data in CRM systems (e.g., Salesforce).
• Prepare sales documentation, such as proposals, contracts, and service agreements, that adhere to the industry standards of clinical healthcare and medical practice.
• Assist in educating clients about new products, services, or healthcare solutions that could benefit their practices or patient outcomes.
• Coordinate with marketing to provide clients with relevant promotional materials, updates, and information.

Requirements:

• Bachelor's degree in Healthcare Administration, Business, Marketing, or a related field.
• 2+ years of experience in sales support, customer service, or administrative roles, ideally in clinical healthcare, medical practice, or a related field.
• Strong proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Excellent organizational, communication, and time-management skills.
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of clinical or medical terminology is a plus.