Medical Assistant or LPN - Heritage

Medical Assistant

Join our team at MyMichigan Health, where we are dedicated to providing high-quality, compassionate patient care. This position offers competitive wages and a benefit package for eligible employees. A sign-on bonus of $5,000 may be available for qualified candidates.

Job Description

• Under direct supervision of the provider, responsible for patient assessment and care, and maintaining appropriate documentation.
• Must have basic knowledge of specialty and/or primary care and be able to assess, plan, implement, and evaluate care for patients.
• Responsible for coordinating care to assure high quality, compassionate patient care is provided.
• Maintain and oversee patients at the office locations and act as the liaison with other organizations and departments.
• Order all medical, pharmacy supplies, and office supplies to manage patient care.
• Ensure compliance with all policies/procedures of MyMichigan Health and follow OSHA guidelines, CLIA regulations, and all appropriate regulatory agencies.
• Coordinate with and train any new employees, students, and float staff as required.
• Provide patient education, assist with specialty care modalities, symptom management, and monitor for compliance and the effects of care management with high-risk patients.
• Educate on prescriptions and teach the patient and family the reasons for the medication and side effects.
• Coordinate and ensure continuity of care with other providers.
• Perform general office duties as needed.

Responsibilities

A Day in the Life of a Medical Assistant at MyMichigan Health:

• (30%) Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results. Supports, directs, and refers patients for consults and/or testing and insurance pre-certification and documentation.

• (30%) Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing orders reconciliation, secure messaging (if available), and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.

• (20%) Assists provider with examinations and procedures.

• (20%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

Other Duties and Responsibilities

• Provides complete patient assessment as indicated within the scope of the practice.

• Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens. May be required to demonstrate competency to assist with procedures such as electrocardiogram (EKG), Pulmonary Function Test (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Test (NST).

• Assists in maintaining a clean and safe environment for patients and co-workers. May be required to travel to satellite clinics.

• Understands necessary computer functions in the office setting: MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and any other necessary programs to assist providers and staff.

• Demonstrates critical thinking for patient management.

• Maintains a high level of confidentiality and ensures patient's rights in accordance with proper procedures and in compliance with HIPAA.

• May be asked to perform clerical duties - filing out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient's medical records. Orders supplies and medications.

• Maintains a system for accurately documenting and coding in the medical record as appropriate and per policy. Participate in annual review for quality and completeness as necessary.

• Provides for the age-specific needs of the population served according to department standards and policies/procedures as evidenced by observation, documentation, and peer feedback.

• Performs other related duties as assigned.

• MyMichigan Health is a technology-driven organization; employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

• BLS - Basic Life Support Required

Requirements

• High School Diploma or GED
• Medical Assistant Certification (MA CERT) required
• Equivalent Experience - within 3 months of hire or transfer
• Active certification/licensure such as Registered Medical Assistant (RMA) through American Medical Technologist (AMT) or Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), or equivalent Medical Assistant Credential.

Experience, Training, and Skills

• Excellent interpersonal skills needed to communicate successfully with individuals and groups at all levels.

• Knowledge of medical office policies, practices, and procedures as normally acquired through three to five years working in the health care system or similar setting.

• Previous experience in a physician clinic setting preferred.

Physical/Mental Requirements and Typical Working Conditions

• Exposure to stressful situations involving public contact, trauma, grief, and death.

• Able to wear personal protective equipment that includes latex materials or appropriate substitutes if required for your position.

• Must be able to move freely about the facility with or without an assisted device and perform the functions of the job as outlined in the job description.

• Overall vision and hearing are necessary with or without assisted device(s).

• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

• Some exposure to bloodborne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

• Ability to handle multiple tasks, get along with others, work independently, regular attendance, and ability to stay awake.

• Overall dexterity is required including handling, reaching, grasping, fingering, and feeling. May require repetition of these movements on a regular to frequent basis.

• Physical Demand Level: Light. Must be able to occasionally lift or carry 11-20 lbs., frequently 10 lbs., and/or walk/stand/push/pull arm/leg controls.