Concierge Primary Care Program Director - Physician - Mount Sinai Solutions - Manhattan, NY

Program Director - Concierge Primary Care Program

Mount Sinai Solutions seeks a Program Director for its Concierge Primary Care Program.

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation for research and education (18th ranked U.S. medical school) and quality of care (Top ranked hospital in N.Y. State). Traditions are important, but at Mount Sinai, we are looking for people to join our team who want to innovate and make healthcare better.

To help achieve these goals, Mount Sinai Health System established Mount Sinai Solutions (MSS). Our group focuses on improving value and service in health care by working with employers and providing excellent patient-centered care through next-generation health centers and concierge programs.

A flagship of this line of business is the 9,000 square foot state-of-the-art health center in the Hudson Yards area. In addition to an employer-sponsored high-touch membership practice, the site houses a white-glove practice that provides outstanding concierge-level service and amenities to individuals who purchase memberships. It is part of our Mount Sinai Doctors-Concierge Care practice, which also includes a site on East 60th Street, where both adults and children can receive care.

Job Description

• Deliver exceptional primary care.
• Utilize both traditional face-to-face visits and non-visit-based interactions (e.g., phone, digital messaging, and video chat) to a physician-specific population of adult practice members.
• Use outstanding communication skills to assist patients in understanding diagnostic tests and treatments, help patients navigate all aspects of care, and facilitate patient preparation for specialty medical appointments.
• Initiate timely referrals to specialty services and ensure close, regular bi-directional communication with specialists to promote continuity of care.
• Provide concierge-level service at all times, with 24/7 availability by phone to a dedicated patient panel and advocacy for patients within the broader health care system.
• Carry out other appropriate professional duties when necessary, including liaison with outside medical consultants, hospitalists, and emergency room providers to ensure appropriateness, timeliness, continuity of care, and an excellent patient experience.
• Partner effectively with health center staff to optimize care.
• Personally offer consistent exemplary service to all patients, setting the standard for the highest level of patient-centered care including communication, teamwork, and clinical excellence.

Supervision Responsibilities

• Directly supervise the other concierge physicians.
• Establish and enforce group policies.
• Create systems for tracking and accountability.
• Serve as a resource for and support onsite staff and navigators when conflicts with other physicians arise.
• Provide clinical backup for other concierge physicians when needed.
• Provide periodic feedback to physicians.

The Program Director will manage a slightly smaller panel than other physicians. Additional compensation will be provided through direct salary support for time spent managing the program. Given the nature of this care model, the Program Director will not have extensive blocked administrative time.

Qualifications

• Minimum of 10 years' experience managing a continuity panel of primary care patients.
• Leadership experience, including management of fellow physicians.
• Medical Degree from an Accredited University.
• New York Medical License or eligibility for license.
• Board Certified in Internal Medicine.

Compensation

Compensation ranges from $275,000 to $400,000 (not including bonuses/incentive compensation or benefits).

Mount Sinai Health System provides a salary range to comply with the New York City law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors, including experience, specialties, historical productivity, historical collections, and hospital/community need. As such, an actual salary may fall closer to one or the other end of the range and may wind up being outside of the listed salary range. The salary range listed is for full-time employment and does not include bonuses/incentive compensation or benefits.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.