Lab Referrals Specialist - PRN - Days

Lab Referrals Specialist - PRN - Days

Join our team as a Lab Referrals Specialist PRN, an entry-level position in the Pathology Lab that focuses on sending out specimens to approved reference laboratories. This role involves handling internal and external customer contact regarding referral testing and resolving complex referral issues.

Job Description

• Retrieve, sort, process, and coordinate specimens and requisitions for shipment or courier pick-up to referral laboratories in compliance with IATA regulations.
• Ensure sample quality and accuracy.
• Identify problems with specimen types, missing information, incorrect temperature, freeze/thaw cycles, quantity not sufficient, etc., prior to sending out.
• Handle provider and customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
• Contact providers or care team to resolve routine or medical technical matters related to patient testing and result reporting using established protocols.
• Communicate all tests not performed and lab accidents to clients within 24 hours of notification.
• Document thoroughly and elevate issues of concern to supervisor.
• Monitor assigned work queues, such as the Outstanding list and the Miscellaneous list.
• Assist in resolving billing issues for reference laboratory testing.
• Resolve interface resulting issues and upload results for non-interfaced laboratories in a timely manner in accordance with established protocols.
• Issue corrected reports as necessary in accordance with defined guidelines.
• Identify and escalate reportable quality incidents to supervisor and document in RL Datix.
• Troubleshoot referral issues and notify supervisor of potential problems.
• Participate in special projects regarding referral testing as directed by Manager or Supervisor.
• Maintain work area in a safe, functional, and sanitary condition.
• Adhere to all established CLIA, CAP, HIPAA, OSHA, OUH, and laboratory safety requirements.
• Required to use personal protective equipment, engineering controls, and/or work practice controls as directed by management.
• Perform other duties as assigned.

Requirements

• Education: Bachelor's degree or Associate Degree of Medical Lab Technology (MLT).
• Experience: 0-3 years of specimen processing experience or clinical laboratory experience required. Customer service experience preferred.
• Knowledge of Category A and Category B Shipping Requirements preferred.
• Experience with utilizing a Biological Safety Cabinet preferred.
• Thorough understanding of Referral Testing preferred.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) and Laboratory Information Systems preferred.

Benefits

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, creates peace of mind for you and your family.