Treatment Coordinator

Treatment Coordinator

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

Job Description

• Greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient financial responsibility.
• Manage the doctor's schedule and communications with patients and referring offices.
• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Update and maintain patient insurance information.
• Maintain the doctor’s schedule to ensure efficient use of the doctor's time.
• Partner with the clinical team to ensure an excellent patient experience.
• Adhere to deadlines and prioritize work against the patient schedule.
• Collect payments from patients in an effective and professional manner.
• Understand doctor treatment recommendations and develop treatment plans from diagnosis.
• Effectively communicate treatment options and associated costs to the patient.
• Maintain confidentiality of all information in accordance with HIPAA.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.
• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.
• Leadership and problem-solving skills.
• Effective communication skills.
• Ability to work cross-functionally with other team members.

Benefits

• Medical (including Virtual Care), Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided
• Competitive pay, bonus potential, and annual merit reviews
• 401(k) Plan with company match
• Health Savings Account (HSA) with HDHP health plans
• Basic and supplemental life insurance
• Spouse and child life insurance
• Paid vacation (starting at 2 weeks) and 6 annual paid holidays
• Long and short-term disability plans