Telehealth Nurse (RN) (In Office Role)

Telehealth Nurse

As a Telehealth Nurse, you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Telehealth Nurse will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.

Job Description

• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition, or life-threatening condition.
• Enable patients by providing them with information and education about:
  • Their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information.
  • Proper administration and dosing of prescribed therapy.
  • Calling and working with the patient's insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy, and resources for financial assistance, where applicable based upon needs communicated by the patient.
  • Support to help better manage the stress involved in their diagnosis.
• Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Reporting of Adverse Events/Product Complaints received in accordance with SOP and good manufacturer practices.
• Other duties as assigned by management.

Requirements

• Registered Nurse licensed in the state of Indiana or Kentucky.
• 2-3 years of nursing experience with relevant disease state experience preferred.
• Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
• Case management or Clinical Trial Nurse experience, a plus.
• Bachelor's degree preferred.

Benefits

• Company paid Short-term Disability (STD).
• Increased competitive 401(k) company match up to 4%.
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees.
• Wellness discounts of up to $260 per year for participation in wellness program.
• Annual HSA employer contribution.
• Company paid and voluntary Life Insurance options.
• Voluntary Life, AD&D, and Long-Term Disability Insurances.
• Paid Parental Leave of Absence.
• Wellness and Employee Assistance Programs.
• PTO benefits, flex days, and paid holidays.
• Employee Referral Program.
• Ambassador Program.
• Tuition reimbursement program up to $5,000 per year.
• Competitive starting pay rates.
• Toll reimbursement program (valued at $678.60 per year).
• This role may be eligible for a hybrid schedule (50% in office, 50% remote).

Work Environment

This job is in office and operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy. This position requires our nurses to be available for inbound phone calls as a part of their role and make outbound calls as necessary. Although very minimal, flexibility to travel as needed is preferred. Our nurses work a rotating schedule between the hours of 8 am to 11 pm Monday-Friday.

Company Overview

PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Working for PharmaCord means being part of a company that values diversity and makes deliberate efforts to create an inclusive workplace. Opportunities for advancement are supported through personal and professional growth.

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At PharmaCord, we don't just accept difference - we celebrate it, support it, and we thrive on it for the benefit of our employees, our products, and our community. PharmaCord is proud to be an equal opportunity employer.