CMA RMA or LPN (Ortho)

Clinical Staff (CMA, General Clinic RMA, or LPN I)

The clinical staff (CMA, General Clinic RMA, or LPN I) are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost-effective care.

Job Description

• Appropriately schedule time off and limit unscheduled absences.
• Respond to telephone inquiries relating to department services.
• Return patient calls promptly.
• Notify patients of test results in a timely manner per clinic/department policy.
• Provide a clean and comfortable environment for patients.
• Perform all duties in a timely and efficient manner.
• Schedule follow-up injections as needed.
• Prepare patients for examinations and procedures and give follow-up injections (if applicable).
• Greet and arrive the patient.
• Follow patient verification protocol.
• Provide a high level of customer service.
• Accurately obtain and record medical histories, verify all allergies, medications, and vital signs per clinic and department protocol.
• Order, collect, and prepare laboratory specimens as needed.
• Explain treatment procedures.
• Ensure proper consents have been signed prior to the procedure by both the patient and MD.
• Draw up and/or give injections as ordered by MD.
• Perform vial testing for follow-up patients per department protocol.
• Assist the physician during examinations and procedures as needed.
• Provide educational materials and aftercare instructions.
• Supply proper equipment.
• Apply universal precautions and maintain a sterile field as appropriate for procedures.
• Prepare dressings.
• Clean and dress wounds by order of physician.
• Take photographs.
• Remove staples or sutures.
• Prepare and administer medications as directed.
• Order x-rays, cultures.
• Respond to prescription requests/refills.
• Perform other clinical functions as delegated and supervised by the physician.
• Escort patients to the secretary, patient access service associate, or financial counselor.
• Prepare pathology form, cup collection label, log, and record per policy.
• Recognize and respond to emergencies per policy.
• Document patient communications and treatments accurately and appropriately.
• Answer telephones and respond to clinical voice mail messages per policy.
• Obtain prior authorization for medications.
• Manage KPI reports including duplicate medication and medical reconciliation.
• Maintain task lists.
• Complete charge tickets, labels, consents, dx codes.
• Call post-operative patients.
• Respond to prescription requests/refills.
• Provide aftercare instructions.

Requirements

• Graduation from an accredited Medical Assisting, Surgical Tech, or Practical Nursing Program.
• Current Certification or Licensure with no restrictions.
• Current BLS Certification.
• Knowledge of infection control, sterile technique, and basic health and safety precautions applicable for work in a clinic setting.
• Use and apply medical terminology appropriately.
• Thorough knowledge of general clinical principles, methodology, and measures for outcomes.
• Administrative skills necessary to effectively manage office practice.
• Ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift patients and/or equipment up to 35 lbs.

Personal Characteristics

• High energy level.
• Strong interpersonal skills; tactful.
• Ability to relate sensitively to patients' needs.
• Excellent telephone skills and etiquette.
• Maintains confidentiality.
• Uses discretion and sound judgment.
• Ability to establish credibility with physicians, staff, and patients.
• Ability to multi-task; resourceful and well organized; takes initiative.
• Always mindful of quality improvement and cost-efficient care.
• Team player.
• Ability to maintain a positive attitude.
• Well-groomed.