Master's level Clinical Manager

Clinical Care Manager

Join our team at Behavioral Health Partners MetroWest in Worcester, MA, where we are dedicated to providing quality care and support to our community. This position offers a collaborative environment and the opportunity to make a meaningful impact in the lives of our clients.

Job Description

• Collaborating with team members to implement measures that decrease episodic care and meet quality outcomes.
• Supervising a team of care coordinators to help MassHealth members connect to the appropriate care.
• Working as part of a multidisciplinary team consisting of behavioral health, medical, and recovery support staff to help navigate and coordinate care for clients exhibiting complex health issues.
• Participating in meetings with other community partners and stakeholders.
• Supporting care coordinators in advocating for client treatment.
• Developing a person-centered treatment plan with each engaged enrollee, with input from care team members and other stakeholders, as well as updating the treatment plan according to required timeframes.
• Supervising care coordinators in supporting engaged enrollees during care transitions, including attendance at discharge planning meetings, face-to-face meetings post-discharge, and facilitating enrollee participation in those services.
• Conducting weekly supervision with assigned care coordinators.
• Learning all BHCP policies, procedures, protocols, and plans and delivering CP supports and activities in compliance with them. Ensuring all CP team members are trained and comply with these protocols.
• Developing knowledge about all focus populations and assisting CP team members in doing so.
• Learning evidence-based practices identified by the BHCP and delivering CP supports and activities in compliance with them, ensuring all CP team members are trained and supported in implementing them.

Requirements

• Master's degree with first level license (RN, LICSW, LMFT, LMHC, licensed psychologist, or LADAC-I); or Master's degree in a related field and at least two (2) years of relevant post-graduate experience; or Master's degree in an unrelated field and at least five (5) years of relevant post-graduate experience.
• Strong skills in the areas of communication, follow-through, collaboration, and customer service.
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and patients.
• Excellent time management and organizational skills.
• Strong computer skills, including proficiency in contemporary Windows operating systems and Windows Office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.
• Must hold a valid driver's license. Must have access to an operational and insured vehicle.

Benefits

• Health, dental, vision insurance.
• Paid time off.
• 401k with company contribution.
• Tuition reimbursement.
• Discounts on a wide array of services/entertainment.