LVN/LPN / Certified Nursing Assistant / South Dakota / Permanent / Medical Assistant Job

Medical Assistant / Medical Support Assistant (MSA)

Job Description:

• Provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC)
• Manage schedules and treatment of CBOC patients
• Maintain electronic logs/files in conjunction with the consult/appointment process
• Greet and check in patients, updating records as necessary
• Coordinate patients' schedules and clinic flow
• Perform clerical and administrative functions to maintain patient data
• Schedule new and established patient appointments
• Track and facilitate completion of encounters and consults
• Participate in PACT team huddles and team meetings to manage and plan patient care
• Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
• Manage electronic wait list to verify and validate accuracy and resolve issues
• Perform administrative follow-up actions
• Participate in and independently follow up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
• Evaluate patient information and clinic schedule lists to determine whether patient is vested
• Gather information and collect/compile data to meet the needs of the service
• Deal effectively with individuals who may be ill, irritable, or otherwise hard to please
• Maintain alertness to patients requiring immediate treatment
• Extend a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC)

Requirements:

• Conduct initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program
• Verify that required appropriate individual has completed CBOC/VA paperwork
• Schedule and notify patients of follow-up appointments/referrals
• Assist in the coordination of supplies/equipment
• Assist in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient
• Assist the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion
• Act as a liaison between contractor and the VAMC

Professional Development:

• Participate in the ongoing Performance Improvement Program between STGi and VAMC
• Comply with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG, and subcontractor safety and operational regulations, directives, and standards
• Maintain confidentiality of all information and support patients' privacy, patients' rights, and safety

Additional Responsibilities:

• Perform other work-related duties as assigned