Bariatric Medicine Physician Assistant

Laboratory Support Technician

Performs a variety of general support duties in specimen procurement, clerical, central processing, and/or other assigned areas at an entry skill level. Performs and interprets limited procedures in the Pathology Department at all times. May perform minor preventative tasks as well as ordering of laboratory supplies.

Job Description

• Demonstrates service excellence and patient and family-centered care by showing respect, honesty, fairness, and a positive attitude toward all customers.
• Maintains confidentiality.
• Demonstrates dependability, including attendance and punctuality.
• Is accountable - takes initiative and ownership of issues.
• Displays a professional demeanor and represents the hospital in a positive way.
• Assumes personal responsibility for two-way communication; communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers, and the community.
• Supports coworkers, initiatives, and a patient and family-centered philosophy; pitches in, does own part, and helps others.
• Works to continuously improve work environment/processes (Performance Improvement) with a patient and family-centered focus when considering/developing improvement solutions.
• Represents willingness/enthusiasm to create, embrace, and facilitate change.
• Develops self and others; supports a learning environment; leads by example; encourages patients and families to give feedback and suggestions for improvement.
• Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers, and the community.
• Encourages others by providing recognition and support.

Technical Excellence

• Thinks critically; utilizes sound judgment; promptly reports potential risks.
• Maintains state-of-the-art knowledge of area of specialty, healthcare trends and practice, and populations served.
• Maintains a level of computer literacy appropriate to their role.
• Meets and maintains current all unit-specific and organizational skills/competencies, certifications/licensures, as required.
• Completes hospital-required reviews, e.g., HIPAA, safety, health screening, care concerns, and others as assigned.
• Adheres to National Patient Safety Goals.

Job Class Specifics

• Understands and follows hospital fire and safety procedures; knows personal role in case of a fire.
• Understands and follows all departmental policies and procedures.
• Communicates with managers and co-workers.
• Assists with the restocking of supplies for the department.
• Performs limited maintenance of laboratory equipment.
• Rearranges workload if emergencies arise in the department.
• Is responsible for assessing specimen acceptability according to Standard Operating Procedures.
• Can assist with specimen ordering, receipt into the laboratory, and tracking.
• Demonstrates the process for accurate and complete patient registration into the computer system, with follow-up phone calls if necessary to physician offices to obtain necessary information.
• Answers pneumatic tube-system, processes samples, and delivers to appropriate departments.
• Correctly identifies and labels all specimen types; understands and follows proper labeling placement on samples; takes action to reconcile identification concerns.
• Places samples onto designated instruments for testing by the technicians and/or technologists.
• Assists in preparation of specimens being sent to reference laboratories (e.g., pours off specimen into accurately labeled aliquot tubes, protects appropriate specimens from light).
• Files specimens in tube storage through LIS as directed.
• Provides clerical support for the laboratory.
• Assists in phoning and faxing test results.
• Scans/archives documents as needed.
• Provides accurate and complete instructions to patients and other customers of the laboratory.
• Accurately weighs and measures chemicals for specified specimen containers.
• Exhibits and demonstrates a thorough understanding of and performs all staining procedures within the Microbiology and Hematology Departments.
• Does culture setup; plates specimens on appropriate media and incubates in required conditions.
• Performs waived testing as directed.

Requirements

• High school diploma required; coursework in medical technology, biotechnology, chemistry, or biology preferred.
• Experience applying customer service behaviors and communication skills required.

Certifications/Licensure

• None required.