Family Practice/Primary Care Physician Assistant

Staffing Coordinator

Develops daily staffing plans every four hours, makes assignments for the Nursing Resource Team and Flex staff, plans and publishes schedules, and assists with interfacility transfers and patient flow throughout the health system through electronic health records.

Job Description

• Determines nursing personnel staffing needs using unit census and acuity levels.
• Reviews unit projected staffing needs and availability along with nursing personnel schedule requests.
• Prepares unit schedules based on census and acuity level information, projected staffing needs and availability, nursing personnel schedule requests, and staffing guidelines at the identified timeline. Submits to appropriate unit manager for final approval.
• Produces and posts the approved schedule on each unit. Makes changes as required.
• Resolves disagreements concerning staffing assignments, or refers to manager if necessary.
• Reallocates staff to alternative units based on need, availability, and reallocation guidelines.
• Receives and records availability of Nursing Resource Team.
• Schedules meetings, training, and other requirements for staff.
• Reviews/enters time records for missed hours and paid-time-off (PTO) on a weekly basis.
• Prepares reports for managers on a biweekly basis: absenteeism, tardiness, and late punches; provides KRONOS report for employees who have reached corrective action.
• Tracks available PTO and alerts NM when an employee does not have PTO for scheduled vacation.
• Tracks history of holidays worked and plans for holiday schedule at the beginning of each year.
• Tracks weekend absenteeism and plans for employees to make up holidays.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Maintains appropriate records, reports, and files as required.

Common Expectations

• Provides exceptional customer service, both internally and externally, and represents the department and the organization in a professional and nonjudgmental manner through appropriate telephone etiquette and service recovery initiatives.
• Coordinates and integrates systems, technologies, and services within the department/service line/entity, with other departments/service lines/entities, and provides administrative assistance in the selection of outside services (if needed).
• Continuously provides feedback to improve the department/entity/System's performance. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation, maintaining an appropriate professional appearance and etiquette during all interactions within the department, during meetings, and through verbal and nonverbal communications.
• Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental, and infection control standards.
• Performs other related duties as identified.

Qualifications

• Minimum Education: High School Diploma or GED Required; Associates Degree in Healthcare Preferred.
• Work Experience: 1 year in Healthcare Required.
• Licenses: Certified Healthcare Access Associate Upon Hire Preferred.
• Knowledge, Skills, and Abilities: Excellent computer skills; excellent interpersonal/communication skills; analytical skills.