Internal Medicine Physician Assistant

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Job Description

• Conducts patient interviews to collect accurate financial, biographic, and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification, and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable, and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages, and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end-of-day batch control, cash drawer, etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Common Expectations

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages, and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports, and files.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental, and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Proactively approaches and greets all guests with a warm and personal greeting.

Requirements

• High School Diploma or GED required; Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) preferred.
• Less than 1 year; 3 - 6 months front desk or physician office experience required.
• Customer Service and Safety Reporting Training within 90 days required.
• Introduction to Medical Terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception, billing and insurance, and general office skills.
• Computer skills.