ED Clerk/Registrar - PT - 10am-3pm e/o wknd & holidays

ED Clerk/Registrar - PT

Join our team as an ED Clerk/Registrar, working part-time for 20 hours per week with every other weekend and holiday required.

Schedule

• Week 1: Sunday, Tuesday, Thursday, Friday 10am-3:00pm
• Week 2: Monday, Tuesday, Friday, Saturday 10am-3:00pm

Job Description

• Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services.
• Provides excellent customer service, ensures regulatory compliance, and performs related duties as required to facilitate effective patient care.
• Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations throughout the emergency department.
• Greets all customers, including patients, family members, and visitors in a caring and professional manner.
• Functions as receptionist and directs patients and visitors; provides visitor passes.
• Uses the ED Tracker system functionality appropriately.
• Demonstrates knowledge of facility regulations regarding visitors.
• Registers patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using rovers in patient's rooms.
• Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximizes delivery of care.
• Performs clerical duties related to admission/discharge/transfer using the system.
• Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites.
• Determines and collects guarantor payments (co-payments) due at time of service, when permissible.
• Obtains all necessary signatures on treatment & financial consents.
• Manages communication in the various areas of the Emergency Department using proper telephone etiquette.
• Provides waiting room customer service and wayfinding by assisting patients, family, and visitors as needed.
• Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed.
• Follows procedure to initiate, notify, and document notification of organizational emergency codes (i.e., Code Blue, Trauma Alert/Code, Heart Alert/RRT etc.) after hours to ensure various parties within the hospital receive secure notification in a timely manner.
• Provides afterhours switchboard support by handling incoming/outgoing calls.
• Assists in providing registration workflow training of newly hired department caregivers.
• Always maintains patient confidentiality.
• Performs assigned work safely, adhering to established safety rules and practices.
• Reports on any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
• Performs other related duties as required.

Requirements

• High school graduate or equivalent
• Two years' experience in a medical, financial, or customer service environment
• Experience in a patient care environment preferred
• An equivalent combination of education and experience may be substituted.