Emergency Department Clerk/Registrar - Evenings

Emergency Department Clerk/Registrar - FT Flex (72 hours per pay)

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center, and a Level III neonatal intensive care unit, a comprehensive stroke center, and regional centers of excellence in heart and vascular care, cancer care, and women's health.

We are hiring a Clerk/Registrar for our Wilmington Hospital Emergency Department. Our Wilmington Hospital, located in the heart of the city, houses a 37-bed Emergency Department and our Level III Trauma Center.

Job Description

• Promote patient, physician, and staff satisfaction through proactive, supportive administrative services.
• Perform functions of receptionist, registrar, data entry clerk, order entry clerk, and liaison to ancillary departments and other agencies.
• Handle communication in the various areas of the Emergency Department using ChristianaCare telephone etiquette policy.
• Greet all customers, including patients, family members, and visitors in a caring and professional manner.
• Receive, record, and relay all messages promptly and courteously.
• Receive inter- and intra-departmental communications and address appropriately.
• Place calls to physicians and other agencies for patient disposition as requested.
• Function as receptionist and direct patients and visitors, providing visitor passes.
• Demonstrate knowledge of facility regulations regarding visitors.
• Follow procedures to initiate, notify, and document notification of organizational emergency codes and alerts.
• Assist with records and reports, preparation and assembling of charts and forms.
• Direct physicians to appropriate nursing personnel for physician orders.
• Use an ED tracking system functionality appropriately.
• Complete accurate demographic and insurance information, including verification of certain insurance types.
• Perform registration of patients using wireless laptop computers utilizing a workstation on wheels.
• Maintain a solid working knowledge of third-party payor specifics relative to the Emergency Department.
• Collect payments according to insurance and organizational requirements.
• Perform clerical duties related to admission/discharge/transfer using the departmental established financial computer system.
• Order patient order sets and enter and send lab specimens using the electronic record system while using a second check system.
• Print records as requested by physician from the electronic record system.
• Make entries into reporting system to comply with HIPAA regulations for all information released to reporting agencies.
• Assist in development and implementation of customized new employee orientations.
• Assist administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
• Maintain patient confidentiality.
• Perform assigned work safely, adhering to established departmental and safety rules and practices.
• Report to supervisor any unsafe activities, conditions, hazards, or safety violations.
• Precept new Emergency Department employees.

Requirements

• High school graduate or equivalent.
• Two years' experience in a medical, financial or marketing institution preferred.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Benefits

• Medical, dental, vision, life insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 weeks paid parental leave.
• Tuition assistance.
• Incredible work/life benefits including annual membership to access backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and much more!

Hours and Commitments

This is a 72-hour per week position from 11 p.m. - 7:30 a.m. It requires every other weekend and rotating holidays.