EPIC Resolute Hospital Billing- Analyst

Epic Systems Analyst

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

Job Description

• Configure and optimize the Epic Resolute Hospital Billing module to align with organizational workflows and billing requirements.
• Collaborate with clinical, financial, and IT teams to gather requirements and translate them into system configurations.
• Develop and maintain documentation for system configurations, workflows, and training materials.
• Conduct training sessions for end-users, including billing staff and financial administrators, to ensure effective use of the Epic Resolute Hospital Billing module.
• Special responsibilities include contract management, maintenance of the charge description master, and charge router.
• Provide go-live support and troubleshooting assistance to ensure a smooth transition to the new system.
• Offer ongoing support and maintenance for the Epic Resolute Hospital Billing module post-implementation.
• Create and execute test scripts to validate system functionality and ensure accurate configuration.
• Identify and resolve issues discovered during testing phases, including unit testing, integrated testing, and user acceptance testing (UAT).
• Assist in the development of reports and dashboards to monitor billing metrics and identify areas for improvement.
• Ensure data integrity and accuracy within the Epic Resolute Hospital Billing module.
• Participate in project meetings and provide updates on progress, challenges, and solutions.

Requirements

• Epic certification preferred; if not certified, must become EPIC certified within 3 weeks of completing the mandatory EPIC training sessions.
• Must be available to travel for EPIC training the week of 3/31/2025.
• Bachelor's degree in Information Technology, Healthcare Administration, Health Informatics, or a related field preferred.
• 2 - 3 years of experience working with Epic systems or laboratory information systems.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree.
• Knowledge of hospital billing processes and revenue cycle management.
• Epic Resolute Hospital Billing Certification preferred for external candidates.

Benefits

• Medical, dental, vision, life insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave.
• Tuition assistance.
• Incredible work/life benefits including annual membership to access backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and much more!