Physician Clinic Medical Director

Clinical Manager

Bonus potential! Monthly and quarterly bonus incentives! Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra's medical protocols and in accordance with Concentra policies, practices, procedures, and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible, and accountable healthcare of the highest quality to business, industry, and patients.

Job Description

• Spend 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Under the direction of the Center Medical Directors or designated Staff Physicians, participate in managing medical treatment activities of the center and coordinating activities of the center with those of other centers
• Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages the staff to perform at their personal best
• Mentor back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrate patience, skill, and helping others succeed
• Assure support staff properly implements clinical policies and procedures
• Ensure documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs
• Meet with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and review medical policies, procedures, records, and performance of the center
• Assure compliance with licensure, certification, and accreditation
• Participate in the hiring process for Center Administrators, Therapists, and back-office personnel prior to offer of employment being extended
• Provide budgetary report to guarantee medical responsibility can be adequately met by operations
• Sponsor inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively use a cross-functional team approach to enhance center results
• Analyze reports, test findings, results of examinations, and diagnoses condition; prescribe or administer treatment; oversee maintenance of case histories, health examination reports, and other medical needs
• Develop, implement, and monitor medical surveillance protocols for client companies
• Participate with the Therapy Director in the orientation of all new center therapists
• Facilitate the development of a team approach of medical care between the therapist and the Clinical Manager
• Work with the Center Therapy Director and the center Therapy team to implement "best practice patterns"
• Interact with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner
• In Center Leadership Meetings, review clinical effectiveness, occupational reports, and plans for clinic growth and development
• Meet with employers to discuss health and safety needs, conduct workplace walk-throughs, and other on-site assessments to develop effective client relations
• Communicate with client representatives upon seeing employer patients for initial injuries and change of status
• Participate in the development and presentation of educational programs to the client base
• Participate in new business development
• Actively respond to client needs, requests, concerns, and complaints
• Provide excellent customer service to all patients, clients, and peers while incorporating Orange Book values
• Dedicate to exceeding customer and patient expectations as measured by NPER/NPS/TATs
• Ensure accuracy when completing tasks and performing quality assurance checks
• Ensure accurate, concise, timely, and complete documentation of results and paperwork
• Provide an excellent, compassionate, and warm patient experience regardless of patient volume
• Manage time, prioritize, and multi-task in a busy environment
• Adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate
• Consistently deliver quality care in a busy clinical environment
• Take action to assist in other areas to ensure an excellent patient experience
• Seek out opportunities for additional clinical training and self-development in order to consistently provide quality care
• Effectively communicate with all patients, clients, supervisors, and peers while incorporating Orange Book values
• Listen to and understand internal and external client needs in order to act and address
• Commit to personal excellence and understand how daily work contributes to center operation
• Hold self and others accountable. Be willing and able to assist others in order to achieve results

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE)
• Current licensed nurse practitioner or physician assistant in the state where employed and in accordance with state laws of practice; must maintain the work state nurse practitioner or physician assistant licensure throughout the course of employment

Job-Related Experience

• Customarily has at least two or more years of experience in occupational medicine, urgent care or an emergency setting

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated knowledge of occupational medicine requirements (state specific)
• Demonstrated working knowledge of clinical operations
• Knowledge of laws and regulations that govern delivery of rehabilitation services
• Knowledge of worker's compensation and clinical procedures and all processes involved in the delivery of quality care
• Demonstrated excellent communication skills
• Demonstrated willingness to participate in Continuing Medical Education
• Leadership skills and management accountability
• Skilled in the treatment of minor trauma injuries and orthopedic injuries
• Knowledge of techniques and information needed to diagnose and treat human injuries
• Speaking to effectively convey information to colleagues, peers, patients, or clients
• Problem sensitivity
• Judgment and decision making
• Instructing skills to teach others
• Customer and personal service knowledge including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Social perceptiveness
• Active listening
• Documenting and recording information

Benefits

Many of our clinics offer working hours M-F, 8 to 5; no nights, no weekends, no holidays, no call.

Compensation package:

• Competitive base salary with annual merit increase opportunity
• Monthly Medical Director Stipend
• Monthly RVU Bonus Incentive
• Quarterly Quality Care Bonus Incentive

Generous Paid Time Off package for new colleagues includes:

• 24 days of Paid Time Off (annually, with roll-over)
• 5 days of Paid CME Time (annually)
• 6 Paid Holidays

Additional benefits include:

• Medical Malpractice Coverage
• Reimbursement for dues upon approval for renewal of applicable licensure, certifications, memberships, etc.
• 401(k) with Employer Match
• Tuition Reimbursement opportunity
• Medical/Vision/Prescription/Dental Plans
• Life/Disability Insurance
• Colleague Referral Bonus Program
• Opportunity to teach residents and students
• Training provided in Occupational Medicine
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• Pre-tax spending accounts (health care and dependent care FSA)
• Concentra accredited CME courses
• Occupational Health University
• Leadership development programs
• Relocation assistance (when applicable)
• Commuter benefits
• Identity theft services
• Colleague discount program
• Unmatched opportunities for advancement locally and nationally

This position is eligible to earn a base compensation rate in the state range of $267,901.19 to $333,404.37 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.