Hospice Triage LPN or RN

Hospice Triage LPN or RN

Join a team that boasts an impressive track record of excellence in delivering top-tier home health, hospice, wellness, and public health services to our valued patients and community. Our non-profit organization is a continued recipient of five-star patient experience ratings with the Centers for Medicare and Medicaid Services, the highest achievement possible. We are proud to be ranked as a Top 100 Women-Led Business in Massachusetts by Boston Globe Magazine and The Women's Edge.

Today, NVNA and Hospice is a vibrant agency serving 27 communities and providing 120,000 patient visits per year with a staff of 331—including 123 nurses—and a reputation for excellent care, efficiency, flexibility, and innovative thinking. We continue to uphold our values of community, high-quality services in a safe environment of care, integrity, professional development, respect and caring, excellent customer service, and employee well-being. We are neighbors helping neighbors.

We are looking for a talented and compassionate Hospice Triage LPN or RN to work weekends. This position is responsible for managing all aspects of patient calls ensuring that all customers are treated with the highest level of customer service. Provides support to the Hospice Clinical Manager and clinical field staff. Shift is Fridays 8 a.m.-8 p.m. and Saturdays and Sundays 8 a.m.-6 p.m. schedule (32 hours).

Job Description

• Facilitate the collection of information required in triaging patient inquiries
• Provide support to the clinical staff in the field by coordinating phone calls to physicians, patients, and families regarding medication, treatments, and management of symptoms
• Work closely with the Hospice Liaison Team in the coordination of referrals
• Ensure that all referrals being processed for admission comply with the Medicare Conditions of Participation
• Demonstrate exceptional customer service to patients, families, referral sources, co-workers, and other customers
• Assure compliance with all federal and state laws as well as agency compliance policy in the prevention of fraud and abuse

Requirements

• LPN or RN license required (in good standing)
• 2+ years in an office setting, 1+ year in home health preferred
• Hospice experience is mandatory
• Strong organizational skills
• Ability to multi-task in a fast-paced environment
• Strong interpersonal skills
• Able to communicate effectively and courteously, both verbal and written
• Able to troubleshoot and problem-solve quickly and efficiently
• Familiar with Electronic Medical Record
• Flexibility to work weekends and local to office preferred

Benefits

• Medical, dental, and vision benefits
• Company paid life insurance and long-term disability
• Generous paid time off package
• 401(k) match program
• Tuition reimbursement and scholarship program
• Mileage reimbursement (in field positions only)

Please note: Full benefits available for positions with 30+ hours. Limited benefits available for positions with 20+ hours. Per diem roles do not offer benefits.

Vaccine Requirements

NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested.

Equal Opportunity Employment

NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination thereof with regard to admission, access to treatment or employment.

Work Location: In person