Nursing Manager

Nursing Manager

We are seeking a dedicated Nursing Manager to oversee day-to-day operations and drive excellence in nursing standards and patient care services within our inpatient units. This role involves supervising direct nursing and patient care services, ensuring compliance with regulations, maintaining quality care, and optimizing patient flow. As a Nursing Manager, you will lead the nursing workforce, foster a positive work culture, collaborate with various departments and community stakeholders, and drive comprehensive care delivery for individuals in behavioral health crises. If you have strong leadership skills, a passion for behavioral health, and a collaborative approach to achieving excellent patient outcomes, we invite you to join our team.

Job Description

• Ensures organized and effective workflow and the provision of daily nursing and patient care services.
• Monitors effectiveness of and leads service delivery expectations for ancillary departments and vendor/contracted clinical services.
• Oversees and supports the nursing position control and assists in the recruitment, interviewing, and onboarding process of new nursing staff to ensure timely and effective management of workforce vacancies and safe staffing levels for program areas of responsibility.
• Provides oversight and structure for the nursing and patient care orientation education requirements, competencies, and ongoing staff training for specialized areas of care and to meet general and regulatory employee training requirements.
• Provides leadership intervention when necessary to support accountability and staff coaching to performance.
• Provides annual evaluations and 30, 60, 90 days new hire evaluations to new nursing staff.
• Collaborates with Inpatient Operations Manager, medical providers, and other department nursing and clinician teams to facilitate the treatment plan and necessary transitions in care effectively.
• Provides immediate supervision, direction, and coaching for practice to nursing staff, mental health techs, and paramedic staff.
• Ensures adequate nursing department staffing to provide safe patient care through review of appropriate data, development, and maintenance of unit master schedules.
• Responsible for billing faxes for medications.
• Oversees near patient testing SOPs and policies, and the completion of maintenance and audit documentation for direct care areas (unit logs for CLIA waived testing, CLIA calibrations for glucometers, pregnancy tests, breathalyzers).
• Supervises and documents quality checks and audits for safety and compliance around expired medications, emergency medical cart, refrigerator logs, and others as indicated.
• Serves as real-time resource and assists with nursing expertise for staff with problem-solving on patient-care processes and family/patient issues.
• Oversees, maintains, and directs activities as indicated to support unit vital signs equipment, ensures I-STAT cartridges are up to date, and oversees in collaboration with plant operations that environment of care maintenance and equipment needs are met.
• Supervises and ensures implementation of the infection control program for areas of responsibility, auditing ensuring hand-washing practices, equipment cleaning procedures, vaccinations, illness surveillance, etc. are being monitored and completed appropriately per policy and procedure.
• Attends assigned leadership, quality, and practice meetings and prepares and provides performance reports as directed.
• Creates and oversees QAPI and HBIPS program for areas of responsibility and completes auditing processes as identified to demonstrate performance outcomes in tandem with the Director of Quality.
• Oversees therapeutic program delivery for nursing education groups being facilitated as scheduled.
• Completes onboarding for new nursing and paramedic staff: orientation to the unit, e3 system, development, and maintenance of employee files, and assigning point person for continued orientation.
• Oversees nursing and clinical documentation for services rendered and for regulatory compliance to ensure proficiency and compliance with utilization review processes, unit and hospital policies, procedures, and regulatory agencies.
• Ensures that nursing staff follow all agency policies and procedures through providing ongoing education, Relias modules, observational auditing, and by providing cues and direct feedback on agency policies and procedures as needed.
• Leads/co-facilitates and attends routine staff meetings, treatment teams, supervision meetings, nursing work group sessions, and trainings.
• Reviews incident reports for areas of responsibility and identifies and reports trends for areas of improvement and staff development; creates and delivers needed competencies and training.
• Represents the agency to external contacts and within the agency.
• Works with other agency department managers and staff to assure coordination with all other Polara Health departments.
• Performs other duties as assigned.

Requirements

• 21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 providing services within the personnel member's scope of practice; or minimum 18 years old for select administrative positions.
• Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card.
• Must possess a valid Driver License.
• CPI and CPR/First Aid certification required (training provided by Polara Health).
• Valid Registered Nurse (RN) license in the state of Arizona.
• 5+ years as a Registered Nurse in Managed Care and Health Care administration.
• Strong organizational and communication skills.
• Dependability.
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism.
• Must be able to work independently as well as collaboratively within a team setting.
• Must have excellent supervisory skills, exceptional soft skills such as relationship-building, communications, listening, negotiation, and diplomacy.
• Must have strong interpersonal communication, problem-solving, and team-building skills.
• Must be detail-oriented, have excellent organizational skills, and be flexible.
• Must possess the ability to learn and/or operate relevant computer operating system environments.
• Ability to work well under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.

Core Competencies

• People - Passionately believes in people and embraces diversity.
• Integrity - Does the right thing even when no one is looking.
• Learning - Challenges old paradigms with critical thinking, curiosity, and creativity.
• Accountability - Sets an intentional culture of personal responsibility; believes everyone carries the load.
• Relationships - Serves colleagues and consumers with love, empathy, and compassion.

Physical Demands & Working Conditions

The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental, and visual demands. The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment; travel within the community as needed.
• Heavy exposure/use of computers, cell phones, office phones, etc.
• May be required to wear protective clothing (PPE).
• Annual TB screening per program policy and procedure.
• Ability to be physically mobile (stand, walk, reach, climb, bend) and the ability to sit for prolonged periods throughout work hours.
• Must be able to occasionally lift and/or move 25 or more pounds.
• Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols.

This position is considered Safety-Sensitive by Polara Health.