Nurse Manager - Emergency Department

Nursing Leadership Position

This position has 24-hour accountability for their area of responsibility. This accountability encompasses patient care outcomes, service excellence, human resource issues, fiscal management, quality improvement compliance, and communication. Emphasis should be placed on creating a positive environment that fosters professional growth and retention. This environment is supported by this position acting as a role model and as a mentor and coach to the staff.

Job Description

• Identifies key indicators and implements performance improvement measures related to quality, safety, other outcomes of nursing practice, and customer needs and expectations. Evaluates internal and external customer satisfaction.
• Actively solicits staff for concerns and potential retention problems. Works to assist in retention of new employees, especially new graduate nurses. Demonstrates availability, approachability, and high visibility.
• Assesses departmental staffing needs to determine recruitment priorities. Partners with HR in recruiting for the organization. Networks internally and externally to enhance candidate pool. Interviews and assesses candidates.
• Identifies staff educational needs and facilitates opportunities for staff development in collaboration with nurse educators. Monitors staff performance and compliance with policies and procedures to identify and address issues.
• Solicits interactive, varied communication to provide staff the opportunity to give feedback or make suggestions for unit or organizational-level initiatives. Develops effective and collegial relationships with key physicians.
• Collaborates with staff to develop and reach performance goals supporting strategic nursing and unit-specific goals and activities. Develops leaders among staff, especially the Shared Leadership Committee. Fosters mutual respect and teamwork.

Requirements

• Bachelor's Degree in Nursing
• Certification within specialty area within two years of assuming position
• Basic Life Support for Healthcare Providers (BLS)
• Registered Nurse
• Membership in related professional organization preferred
• 2-3 years experience in progressive leadership in nursing in a related field
• 2-3 years experience in clinical nursing

Other Job-Related Information

Direct Report FTEs: 60-99

Indirect Report FTEs: 60-99

This position has responsibility for one department with 60 or more FTEs or has responsibility for two or more distinct departments with 40 or more total FTEs. The TriHealth Nursing Vision, Mission, and Philosophy speak to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice; all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care.

Working Conditions

• Climbing: Rarely
• Concentrating: Consistently
• Continuous Learning: Consistently
• Hearing: Conversation: Consistently
• Hearing: Other Sounds: Frequently
• Interpersonal Communication: Consistently
• Kneeling: Rarely
• Lifting 50+ lbs: Rarely
• Lifting Pulling: Rarely
• Pushing: Rarely
• Reaching: Rarely
• Reading: Consistently
• Sitting: Consistently
• Standing: Rarely
• Stooping: Rarely
• Talking: Consistently
• Thinking/Reasoning: Consistently
• Use of Hands: Frequently
• Color Vision: Occasionally
• Visual Acuity: Far: Frequently
• Visual Acuity: Near: Consistently
• Walking: Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability, and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics, and ALWAYS behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1. Safety/Quality
2. Service
3. Growth
4. Culture/People
5. Finance

Leadership Competencies:

• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent

Leadership Tactics:

• Conduct department huddles. Generally, clinical departments hold daily huddles; non-clinical hold weekly huddles.
• Regularly round on team members using questions from the rounding log.
  • 25 or fewer team members = monthly
  • 26-50 team members = every other month
  • 51+ (and optional team members) = quarterly
• Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
• Model, coach, and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors, and Always HEARD).
• Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving, and Delivering Care.